Job Overview
Benefits
Paid training
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Employee wellness programs
Job Description
Teleperformance is a global digital business services company that specializes in delivering advanced, digitally powered business solutions to help the world's leading brands streamline their operations in meaningful and sustainable ways. Established as a key player in the customer service and support industry, Teleperformance operates on a massive scale with more than 410,000 passionate and inspired professionals who speak over 300 languages. This extensive global reach combined with a strong local presence enables the company to be a force for good, supporting its communities, clients, and environmental initiatives.
The company prides itself on blending a high-tech and high-touch approach. This approach, supported by deep expertise in various industries and geographies, allows Teleperformance to make people’s lives simpler, faster, and safer by helping clients adapt quickly to changing needs. The company is committed to delivering only the best in all its operations. As an employee, you will be a vital partner in this mission, making a real difference in customer experiences while growing your own career.
The Customer Service Representative position at Teleperformance is an exciting opportunity to join a dynamic and collaborative team, where no two days are the same. Based onsite in Richmond, Virginia, this role places you at the forefront of customer interactions, handling inquiries and issues through various communication channels including phone, email, chat, and social media.
In this role, you will be the eyes and ears for the team, finding innovative ways to respond to diverse customer questions, concerns, and issues. You will work in an engaging environment that encourages growth and challenges you to discover your full potential. Teleperformance offers paid training to equip you with the necessary skills and knowledge, competitive wages to reward your contributions, and a comprehensive benefits package that includes medical, dental, vision, and 401k plans. Additionally, employees enjoy paid time off and wellness programs that support overall employee engagement and health.
Teleperformance is more than just a place to work - it's a place to build a career. The story of the current Chief Client Officer, who started as a customer service agent and rose to the top of the company, illustrates the limitless potential for growth and advancement. The company's culture emphasizes inclusion, diversity, and a supportive atmosphere where employees feel valued and inspired. Working here means being part of a family that encourages personal and professional development while fostering a healthy work-life balance.
Join Teleperformance and become a key contributor to a world-class customer service operation where your skills will be recognized and your ambitions supported. This is your chance to be part of a leading digital business services company dedicated to excellence, innovation, and positive impact.
The company prides itself on blending a high-tech and high-touch approach. This approach, supported by deep expertise in various industries and geographies, allows Teleperformance to make people’s lives simpler, faster, and safer by helping clients adapt quickly to changing needs. The company is committed to delivering only the best in all its operations. As an employee, you will be a vital partner in this mission, making a real difference in customer experiences while growing your own career.
The Customer Service Representative position at Teleperformance is an exciting opportunity to join a dynamic and collaborative team, where no two days are the same. Based onsite in Richmond, Virginia, this role places you at the forefront of customer interactions, handling inquiries and issues through various communication channels including phone, email, chat, and social media.
In this role, you will be the eyes and ears for the team, finding innovative ways to respond to diverse customer questions, concerns, and issues. You will work in an engaging environment that encourages growth and challenges you to discover your full potential. Teleperformance offers paid training to equip you with the necessary skills and knowledge, competitive wages to reward your contributions, and a comprehensive benefits package that includes medical, dental, vision, and 401k plans. Additionally, employees enjoy paid time off and wellness programs that support overall employee engagement and health.
Teleperformance is more than just a place to work - it's a place to build a career. The story of the current Chief Client Officer, who started as a customer service agent and rose to the top of the company, illustrates the limitless potential for growth and advancement. The company's culture emphasizes inclusion, diversity, and a supportive atmosphere where employees feel valued and inspired. Working here means being part of a family that encourages personal and professional development while fostering a healthy work-life balance.
Join Teleperformance and become a key contributor to a world-class customer service operation where your skills will be recognized and your ambitions supported. This is your chance to be part of a leading digital business services company dedicated to excellence, innovation, and positive impact.
Job Requirements
- High school diploma or equivalent
- 18 years of age or older
- Proven call center experience
- Typing 25 WPM
- Proficient in PC operation and navigation
- Entry-level network troubleshooting
- Ability to set up home Wi-Fi network
- Ability to set up and configure a router or switch
- Core proficiency with a laptop or desktop computer
- Able to work independently
- Have excellent communications skills, both oral and written
- Ability to work in a constantly changing and fast paced environment
- Ability to stay composed and objective
- Strong listening skills
Job Qualifications
- High school diploma or equivalent
- IT network certifications or degrees preferred
- Proven call center experience
- Typing 25 WPM
- Proficient in PC operation and navigation
- Entry-level network troubleshooting including ability to set up home Wi-Fi network, configure a router or switch, core proficiency with laptop or desktop computer
- Excellent communication skills both oral and written
- Able to work independently
- Ability to work in a constantly changing and fast paced environment
- Ability to stay composed and objective
- Strong listening skills
Job Duties
- Connect with customers via phone, email, chat, and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Job Criteria
Experience
No experience required
Job Location
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