Job Overview
Compensation
Salary
Range $46,000.00 - $69,000.00
Benefits
Starting salary range $46,000 - $69,000
Annual bonus
Paid vacation
Paid holidays
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
AD&D insurance
Disability insurance
401k with matching contributions
Job Description
Packaging Corporation of America (PCA) is a distinguished Fortune 500 company recognized as an innovative ideas and solutions provider in the packaging industry. PCA specializes in the corrugated packaging business, aiming to lead the market by assisting customers of all sizes in packaging, transporting, and displaying a wide array of products. The company also operates a white paper business focused on delivering environmentally responsible paper products with exceptional customer service and operational excellence. With a workforce of approximately 15,000 team members spread across over 100 locations in the United States, PCA emphasizes serving the local needs of customers effectively while maintaining high standards of performance and environmental stewardship.
PCA's mission is to consistently exceed customer expectations through product quality and service, focusing on sustainability and innovation. This establishes PCA as a trusted partner in the packaging sector, committed to long-term success and customer satisfaction.
The Customer Service Representative role at PCA is integral to fulfilling the company's mission by ensuring superior service delivery to customers. This position is focused on managing customer relationships through responding to inquiries about product availability, pricing, freight rates, allocations, and delivery schedules. The representative is responsible for processing new orders, monitoring the status of existing orders, and addressing customer complaints and billing adjustments with efficiency and professionalism.
This full-time role offers a competitive starting salary ranging from $46,000 to $69,000, supplemented by an annual bonus based on individual and company performance. PCA provides generous paid time off, including three weeks of vacation annually and paid holidays, fostering a healthy work-life balance. The benefits package includes medical, dental, and vision coverage available within the first 30 days of employment, automatic enrollment in life, AD&D, and disability insurance, and a 401(k) plan with employer matching contributions.
In this position, the Customer Service Representative works cross-functionally with internal teams such as sales, design, and production to ensure order accuracy, on-time delivery, and effective resolution of issues. Managing customer files, inventory reconciliation, and physical inventory counts are essential aspects of this role, demanding attention to detail and strong organizational skills. Candidates must demonstrate the ability to navigate a fast-paced, deadline-driven environment while maintaining robust communication skills to serve diverse customer needs.
Overall, this position offers an opportunity for motivated individuals to contribute to a leading packaging company while developing valuable customer service skills in a supportive and dynamic environment.
PCA's mission is to consistently exceed customer expectations through product quality and service, focusing on sustainability and innovation. This establishes PCA as a trusted partner in the packaging sector, committed to long-term success and customer satisfaction.
The Customer Service Representative role at PCA is integral to fulfilling the company's mission by ensuring superior service delivery to customers. This position is focused on managing customer relationships through responding to inquiries about product availability, pricing, freight rates, allocations, and delivery schedules. The representative is responsible for processing new orders, monitoring the status of existing orders, and addressing customer complaints and billing adjustments with efficiency and professionalism.
This full-time role offers a competitive starting salary ranging from $46,000 to $69,000, supplemented by an annual bonus based on individual and company performance. PCA provides generous paid time off, including three weeks of vacation annually and paid holidays, fostering a healthy work-life balance. The benefits package includes medical, dental, and vision coverage available within the first 30 days of employment, automatic enrollment in life, AD&D, and disability insurance, and a 401(k) plan with employer matching contributions.
In this position, the Customer Service Representative works cross-functionally with internal teams such as sales, design, and production to ensure order accuracy, on-time delivery, and effective resolution of issues. Managing customer files, inventory reconciliation, and physical inventory counts are essential aspects of this role, demanding attention to detail and strong organizational skills. Candidates must demonstrate the ability to navigate a fast-paced, deadline-driven environment while maintaining robust communication skills to serve diverse customer needs.
Overall, this position offers an opportunity for motivated individuals to contribute to a leading packaging company while developing valuable customer service skills in a supportive and dynamic environment.
Job Requirements
- Education equivalent to high school diploma
- Two years' previous work experience in customer service role with order entry experience
- Strong working knowledge of computer systems including Microsoft Word, Excel, and Outlook
- Ability to work flexible hours or overtime as needed
Job Qualifications
- Education equivalent to high school diploma
- Two years' previous work experience in customer service with order entry and building strong customer relationships
- Proficient with Microsoft Word, Excel, and Outlook
- Associates degree or college business coursework preferred
- Experience with automated order entry systems preferred
- Previous manufacturing, containerboard, or corrugated packaging industry experience preferred
- Strong written and verbal communication skills
- Ability to work in a fast-paced environment
- Strong organizational skills
- Previous experience working in a team environment preferred
Job Duties
- Receive, process, and track assigned orders through to scheduling
- Consult with internal departments to ensure order completeness, on-time delivery, and accurate invoicing
- Communicate significant information regarding customer accounts and orders to appropriate internal departments
- Coordinate customer requests for product specifications, availability, shipping, quotations, and samples
- Serve as a link between customers and design, sales, and production teams to meet customer requirements
- Maintain organized customer files
- Investigate and resolve customer complaints including billing issues
- Manage on-hand inventory levels and reconcile to customer orders, forecast, and just in time schedules
- Take physical inventory at month end
Job Criteria
Experience
No experience required
Job Location
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