Customer Service Representative - Onsite

ResultsCX is a leading customer experience company dedicated to delivering exceptional service solutions for top-tier Fortune 100 and 500 brands. With over 30 years of industry expertise, ResultsCX has continually evolved to meet changing consumer expectations by integrating innovative technologies and data-driven insights. The company operates more than 20 geographic hubs globally, employing approximately 20,000 professionals who share a commitment to teamwork, performance, and a positive workplace culture. ResultsCX specializes in providing data analytics, contact center as a service (CCaaS), and proprietary platforms such as SupportPredict, which leverages AI to enhance digital experiences. The organization's mission centers on designing and managing customer journeys that foster brand loyalty, improve customer satisfaction, and simultaneously boost operational efficiency while reducing costs. Recognized for its progressive culture and dedication to diversity and inclusion, ResultsCX embraces equal opportunity employment policies and fosters a welcoming environment for all individuals regardless of background.

The Onsite Customer Service Representative (CSR) role at the Athens, Georgia office is an exciting opportunity for someone passionate about helping people and engaging directly with customers. This position is based at the physical location at 2411 Jefferson Rd Suite A, Athens, GA 30607, where representatives will handle both inbound and outbound calls. The CSR will assist customers with a variety of tasks including account updates, billing inquiries, service questions, new account setups, and other customer service-related issues. Unlike scripted call centers, this role empowers team members to apply problem-solving skills and empathy to offer meaningful support that creates real community impact.

This onsite role requires an individual who thrives in social environments, enjoys face-to-face interactions, and values collaboration and mentorship. Candidates should be comfortable navigating multiple technical systems and switching between them efficiently during live interactions. The role demands strong typing skills, with a minimum typing speed of 25 words per minute, and intermediate to advanced technical aptitude. Applicants must have reliable transportation and reside within commuting distance of the Athens location to fulfill the job requirements.

Pay starts at $14 per hour during training, with wages varying depending on program fit during the hiring process. ResultsCX supports uncapped career advancement, providing opportunities to grow professionally within a supportive and energetic workplace setting. The company culture encourages social connection, professional development, and meaningful engagement through work events, networking, and in-person mentorship. Employees at this site benefit from the support of a premier organization renowned for its innovative approach to the customer experience and its dedication to employee success and inclusivity.

Overall, this Onsite Customer Service Representative position at ResultsCX offers a dynamic, people-centered career for candidates who bring energy, empathy, and a dedication to making a positive difference for customers and their communities. It is well suited to extroverted individuals seeking meaningful work within a vibrant team, with potential to develop their skills in a flourishing and forward-thinking company.