Customer Service Representative (On-Site)

Concentrix is a globally recognized leader in customer engagement services, partnering with some of the world’s best-known brands to deliver exceptional experiences and innovative solutions. As a Fortune 500 company, Concentrix prides itself on fostering an inclusive, diverse, and people-first culture that supports career growth, personal development, and a genuine sense of belonging among its workforce. The company has earned numerous accolades, including being named among the World's Best Workplaces, Best Company Culture, and Best Companies for Career Growth. Concentrix’s Lake Mary, FL location is actively seeking passionate game-changers to join their team as Customer Service Representatives.

The Customer Service Representative role at Concentrix is an exciting entry point for individuals looking to start or transition their careers in a dynamic, supportive environment. This position offers a starting wage of $18.50 per hour along with a $500 sign-on bonus, reflecting the company's commitment to attracting and rewarding talent. Employees will be engaging in a diverse team representing over 70 countries, making it a vibrant, multicultural workplace where every member is valued for their unique contributions.

In this role, Customer Service Representatives act as the critical communication link between customers and the brand. They provide inbound customer support, resolve technical issues, address billing inquiries, and ensure the appropriateness of social media content. The job requires individuals who can deliver expert customer experiences efficiently and with a positive attitude. Concentrix equips its employees with extensive training, advanced technologies, and ongoing support to help them succeed. Beyond this, the company is deeply invested in the development of its people, offering free learning and leadership programs, ensuring that about 80% of management roles are filled through internal promotions.

Employees at Concentrix benefit from a truly holistic work experience that promotes both professional and personal growth. The company offers comprehensive benefits packages, including medical, dental, and vision insurance, along with a 401(k) plan and employee assistance programs. There is a strong emphasis on wellness, inclusion, and community engagement through various company-sponsored events, mentorship opportunities, and affinity groups such as Network of Women, Black Professionals, LGBTQ+ Pride, and abilities groups. The office environment is modern and technologically advanced, fostering collaboration among team members.

This opportunity is more than just a job; it is a pathway to reimagine one’s career trajectory and join a community that champions every individual’s success and well-being. Concentrix encourages applicants from all backgrounds, including military veterans, and is committed to equal employment opportunity and accessibility. The company supports reasonable accommodations during the recruitment process and ensures compliance with all federal work authorization requirements. If you are ready for a challenging and rewarding career with a forward-thinking global leader, a Customer Service Representative role at Concentrix in Lake Mary, FL, could be your next step toward personal and professional fulfillment.