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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,000.00 - $60,000.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Tuition Reimbursement
Vision Insurance
Job Description
Forward Air is a leading asset-light provider of transportation services, operating across the United States, Canada, and Latin America. With a comprehensive national network of terminals, Forward Air specializes in expedited less-than-truckload services, which includes local pick-up and delivery, shipment consolidation and deconsolidation, warehousing, and customs brokerage. The company also offers truckload brokerage services, dedicated fleet services, as well as intermodal and high-value drayage services for first and last-mile transportation to and from seaports and railheads. Additionally, Forward Air provides dedicated contract and Container Freight Station warehouse and handling services, positioning itself as a single resource for a full spectrum... Show More
Job Requirements
- High school diploma or GED equivalent
- Demonstrated ability to carry out assignments to their completion and meet deadlines
- Ability to establish and maintain effective working relationships with employees and managers
- Desire for a long-term career with an industry leading company
- Ability to present and maintain a positive corporate image in a fast paced environment
- Proactively establish and maintain effective working team relationships with all support departments
- Must be proficient with Microsoft Office products including Word, Excel, Outlook
- Ability to perform general administrative duties
- Ability to handle heavy work load and work well under pressure
- Understanding of industry terminology
Job Qualifications
- High school diploma or GED equivalent
- Proficiency with Microsoft Office products including Word, Excel, Outlook
- Strong verbal and written communication skills
- Transportation industry knowledge and experience is a plus
- Experience with Profit Tool helpful
- Ability to work in fast paced environment
- Ability to establish and maintain effective working relationships with employees and managers
- Ability to present and maintain a positive corporate image
Job Duties
- Answer heavy incoming customer emails and phone calls
- Notify customers daily of available shipments and schedule for delivery
- Data entry of customer orders into our system
- Track and trace container shipments on rail websites
- Check incoming orders for correct rates and resolve rate discrepancies
- Maintain updated information for each customer on SOP form
- Communicate with operations team regarding daily schedule
- Notify customers of any rail delays or late shipments
- Ability to constantly monitor incoming emails and respond in a timely manner
- Compose emails in a clear and effective manner
- Cross-training on all customer accounts
- Regular and dependable attendance
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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