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Customer Service Representative - Insurance Processing
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.00 - $19.00
Work Schedule
Standard Hours
Benefits
Dental Insurance
Employee assistance program
Flexible spending account
Health Insurance
Life insurance
Paid Time Off
Retirement Plan
Vision Insurance
Job Description
Our organization is a dedicated team focused on improving lives and strengthening communities across Idaho. We operate within the housing and economic development sectors, emphasizing the importance of housing opportunities and self-sufficiency as core pillars of community progress. As a mission-driven establishment, we prioritize our employees and believe that their contributions are fundamental to the success and impact of our initiatives. We strive to maintain a professional environment where each team member can grow and develop their skills while making a meaningful difference in the lives of Idahoans.
We are currently hiring a detail-oriented Customer Service Representative to join ... Show More
We are currently hiring a detail-oriented Customer Service Representative to join ... Show More
Job Requirements
- Experience in residential real estate lending, residential loan processing, loan closing, and/or loan servicing preferred
- previous customer service or call center experience preferred
- ability to work independently, organize, prioritize, and manage multiple responsibilities
- strong attention to detail and problem-solving skills
- ability to maintain excellent customer and team relations at all times
- strong communication skills and proficiency in Microsoft Office programs preferred
- bilingual in Spanish/English preferred
Job Qualifications
- Experience in residential real estate lending, loan processing, loan closing, or loan servicing preferred
- previous customer service or call center experience preferred
- strong communication skills
- proficiency in Microsoft Office programs preferred
- bilingual in Spanish and English preferred
Job Duties
- Handle incoming phone calls and customer inquiries related to their insurance and escrow accounts
- guide borrowers through the insurance policy requirements and updating their escrowed insurance details
- track, document, and follow up on borrower needs to ensure timely completion according to Agency guidelines
- complete reports and make outbound calls to correct any collateral discrepancies
- maintain professional, friendly, and helpful interactions with borrowers and team members
- provide additional support and complete other duties as assigned by leadership
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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