Customer Service Representative - Insurance Processing

Our organization is a dedicated team focused on improving lives and strengthening communities across Idaho. We operate within the housing and economic development sectors, emphasizing the importance of housing opportunities and self-sufficiency as core pillars of community progress. As a mission-driven establishment, we prioritize our employees and believe that their contributions are fundamental to the success and impact of our initiatives. We strive to maintain a professional environment where each team member can grow and develop their skills while making a meaningful difference in the lives of Idahoans.

We are currently hiring a detail-oriented Customer Service Representative to join our Insurance Processing team within the Loan Servicing Department. This role is pivotal in supporting borrowers by addressing inquiries related to their insurance coverage, deductibles, and premium payments. The ideal candidate will be someone who enjoys organizing multiple tasks, managing various priorities simultaneously, and delivering exceptional customer service. This position offers a supportive work environment where personal and professional growth is encouraged.

As a Customer Service Representative, you will handle incoming phone calls and customer inquiries related to insurance and escrow accounts. You will guide borrowers through insurance policy requirements, ensure the accuracy of escrowed insurance details, and diligently follow up on borrower needs in accordance with agency guidelines. Your role also involves completing necessary reports, making outbound calls to address any discrepancies related to collateral, and maintaining friendly, professional interactions with both borrowers and team members. Additional responsibilities will include various support duties as assigned by leadership.

This opportunity provides competitive compensation, with hourly pay ranging from $18.00 to $19.00. We value work-life balance and support employee well-being through a comprehensive benefits package. The work is conducted in person, allowing for direct collaboration with colleagues and fostering a team-oriented atmosphere. Joining our organization means becoming a part of a team committed to community development, economic progress, and exceptional service to our stakeholders.