Customer Service Representative I

McLane is a leading distribution company with a rich history spanning over 130 years. Established in 1894, McLane has developed an expansive nationwide network and continues to be a pivotal player in the distribution industry, serving diverse sectors including restaurant, retail, and e-commerce. The company prides itself on its agile approach and commitment to leveraging the newest technologies, continuous team member training, and a strong people-centered culture. As a forward-thinking organization, McLane values inclusivity and offers equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. This commitment ensures an equitable workplace where all employees can thrive. McLane also complies with all applicable laws concerning background checks and drug screening, reinforcing its dedication to maintaining a trustworthy and reliable workforce.

The Customer Service Representative I role at McLane is an entry-level position offering a competitive pay rate ranging from $20.00 to $22.50 per hour. This full-time role follows a standard Monday through Friday schedule from 8am to 4:30pm, with occasional Saturday shifts from 7:30am to 4pm. The position is designed for individuals starting their career in customer service, responsible for handling routine inquiries and providing accurate, timely, and consistent information to customers. Initial training and direct supervision will be provided to help new hires acclimate to the role and perform their duties effectively.

As a Customer Service Representative I, the successful candidate will be instrumental in maintaining customer satisfaction by managing customer files, responding promptly and accurately to inquiries, and resolving issues efficiently. This role demands strong verbal and written communication skills, attention to detail, and the ability to prioritize tasks logically. The representative will interface regularly with decision-makers within customer organizations, provide training on various business issues and applications, and ensure customer needs are met with professionalism and empathy. Candidates with up to two years of prior customer service experience, proficiency in Microsoft Office applications, and solid typing skills will find this opportunity conducive to career growth and skill development.

McLane offers a comprehensive benefits package that begins on the 60th day of employment, including medical, dental, and vision insurance, as well as company-paid life insurance and options for FSA/HSA accounts. Employees accrue vacation time and sick leave from their first day and become eligible for paid holidays after 90 days. After 90 days, employees can participate in McLane's 401(k) Profit Sharing Plan, which supports long-term financial security. Additional perks such as pet insurance, parental leave, employee assistance programs, employee discount programs, and tuition reimbursement further enhance the total rewards package.

For professionals seeking a supportive and collaborative work environment to launch or advance their customer service career, McLane represents an exceptional opportunity to join a well-established company dedicated to innovation, diversity, and team member success.