Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $15.00 - $16.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
paid training days
Employee assistance program
DailyPay enrollment option
Health and wellness programs
Mentorship programs
Networking opportunities
Job Description
Concentrix is a leading global business services company known for its exceptional customer engagement, technology-driven solutions, and a strong commitment to people-first culture. Operating in over 70 countries, Concentrix partners with some of the world's best-known brands to deliver outstanding customer experiences and innovative technical support across various industries. Their inclusive workplace fosters diversity and belonging, making it a great place to grow both personally and professionally. Consistently recognized with prestigious awards such as 'World's Best Workplaces,' 'Best Company Culture,' and 'Best Companies for Career Growth,' Concentrix exemplifies excellence in supporting its workforce and enabling career success.
The company offers a Customer Service Representative role designed for individuals seeking a meaningful career change within a forward-thinking, global organization that values empathy, integrity, and diversity. This position involves providing inbound customer support tailored to resolve technical issues and billing inquiries while delivering expert service with a positive and professional attitude. This job presents a unique opportunity to join a diverse community of team members from more than 70 countries, all united by a purpose to empower the world's leading brands through exceptional service and innovation.
As a Customer Service Representative at Concentrix, you will experience comprehensive training and continuous development stages, supported by a wealth of resources and technologies to help your success. The role actively encourages and nurtures career progression, with about 80% of managers and leaders having been promoted internally. Employee development is backed by free learning and leadership programs that aid professionals in envisioning and building the career pathways they desire. This position pays between $15 and $16 per hour, with additional incentives based on individual and company performance. Eligible employees receive a comprehensive benefits package including medical, dental, and vision insurance, paid time off, holidays, and a 401(k) retirement plan.
The company offers a Customer Service Representative role designed for individuals seeking a meaningful career change within a forward-thinking, global organization that values empathy, integrity, and diversity. This position involves providing inbound customer support tailored to resolve technical issues and billing inquiries while delivering expert service with a positive and professional attitude. This job presents a unique opportunity to join a diverse community of team members from more than 70 countries, all united by a purpose to empower the world's leading brands through exceptional service and innovation.
As a Customer Service Representative at Concentrix, you will experience comprehensive training and continuous development stages, supported by a wealth of resources and technologies to help your success. The role actively encourages and nurtures career progression, with about 80% of managers and leaders having been promoted internally. Employee development is backed by free learning and leadership programs that aid professionals in envisioning and building the career pathways they desire. This position pays between $15 and $16 per hour, with additional incentives based on individual and company performance. Eligible employees receive a comprehensive benefits package including medical, dental, and vision insurance, paid time off, holidays, and a 401(k) retirement plan.
Job Requirements
- Minimum six months of customer service experience
- Basic computer proficiency
- Valid U.S. residence or address
- Ability to operate computer, keyboard, telephone/headset
- Sedentary work capacity
- Strong interpersonal skills
- Willingness to work in a diverse team environment
Job Qualifications
- Minimum six months of customer service experience
- Demonstrated empathy and patience
- Ability to multitask in fast-paced environments
- Willingness to learn new technologies
- Strong communication skills
- Bilingual candidates encouraged to apply
- Resident of the United States or valid U.S. address for residence
Job Duties
- Provide inbound customer support
- Help customers resolve technical issues
- Assist in correcting billing concerns
- Deliver expert customer experiences with a smile
- Utilize company systems to manage customer inquiries
- Maintain accurate records of customer interactions
- Collaborate with team members to enhance service quality
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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