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Concentrix logo

Customer Service Representative - Healthcare (On-Site)

Laredo, TX, USA|Remote, Onsite

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $15.00 - $16.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
paid training days
Employee assistance program
DailyPay enrollment option
Health and wellness programs
Mentorship programs
Networking opportunities

Job Description

Concentrix is a leading global business services company known for its exceptional customer engagement, technology-driven solutions, and a strong commitment to people-first culture. Operating in over 70 countries, Concentrix partners with some of the world's best-known brands to deliver outstanding customer experiences and innovative technical support across various industries. Their inclusive workplace fosters diversity and belonging, making it a great place to grow both personally and professionally. Consistently recognized with prestigious awards such as 'World's Best Workplaces,' 'Best Company Culture,' and 'Best Companies for Career Growth,' Concentrix exemplifies excellence in supporting its workforce and enabling career success.

The com... Show More

Job Requirements

  • Minimum six months of customer service experience
  • Basic computer proficiency
  • Valid U.S. residence or address
  • Ability to operate computer, keyboard, telephone/headset
  • Sedentary work capacity
  • Strong interpersonal skills
  • Willingness to work in a diverse team environment

Job Qualifications

  • Minimum six months of customer service experience
  • Demonstrated empathy and patience
  • Ability to multitask in fast-paced environments
  • Willingness to learn new technologies
  • Strong communication skills
  • Bilingual candidates encouraged to apply
  • Resident of the United States or valid U.S. address for residence

Job Duties

  • Provide inbound customer support
  • Help customers resolve technical issues
  • Assist in correcting billing concerns
  • Deliver expert customer experiences with a smile
  • Utilize company systems to manage customer inquiries
  • Maintain accurate records of customer interactions
  • Collaborate with team members to enhance service quality

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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