Customer Service Representative - Havana

Metro Express Car Wash is a family- and veteran-owned company dedicated to providing a memorable and feel-good experience that consistently exceeds customer expectations. Known for doing things the right way, the company takes great pride in fostering a positive environment for both customers and team members alike. With a strong emphasis on values such as passion, ownership, and grit, Metro Express Car Wash has built its reputation by delivering excellent service in every aspect of its operations. As a respected name in the car wash industry, Metro Express emphasizes not only quality cleaning services but also the growth and well-being of its employees.\n\nThe role of Customer Service Representative (CSR) at Metro Express Car Wash offers an exciting opportunity for individuals interested in working in a fast-paced, outdoor setting where they can stay active and interact directly with customers. This full-time position, requiring 32 to 40 hours per week with weekend availability, involves being the friendly face of the car wash and ensuring every customer has a safe and pleasant experience. As a CSR, employees will greet customers with a warm smile, guide their vehicles safely through the wash tunnel, and maintain a clean and organized site that reflects the company's commitment to cleanliness. In addition to these responsibilities, customer service representatives will inform patrons about various wash options, services, unlimited wash memberships, and current promotions in a friendly, non-pushy manner. This role is ideal for people who enjoy working outdoors throughout the year, as the company provides weather gear to support employees in varying conditions.\n\nBeyond customer interaction, employees in this role have the opportunity to earn commission on every membership and promotion sale, adding an element of reward and motivation to their duties. The position requires physical stamina for standing, bending, stretching, and the ability to lift up to 50 pounds. While prior retail or sales experience is advantageous, it is not mandatory, making this an excellent opening for motivated, upbeat individuals with a passion for service. Metro Express Car Wash emphasizes training and support to help employees grow and achieve greater success within the organization.\n\nJoining Metro Express is more than just taking a job; it is about building a career. The company proudly offers a range of benefits to full-time employees, including medical, dental, and vision insurance, a 401(k) plan, paid time off with up to three weeks available in the first 12 months, tuition reimbursement (also accessible to part-time staff), and a free weekly car wash. The company’s commitment to employee development and satisfaction makes it an attractive workplace for those seeking long-term opportunities in a supportive and values-driven environment. Interested candidates are encouraged to visit the Metro Express Car Wash Careers page to watch the recruiting video and learn more about this dynamic company and its culture.