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Job Overview
Employment Type
Temporary
Full-time
Compensation
Salary
Exact $46,450.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Enhanced paid leave
Life insurance
Disability insurance
wellbeing programs
Colleague discount
Performance bonus
hybrid work model
Job Description
The LEGO Group is a globally renowned toy manufacturer headquartered in Denmark, best known for its iconic interlocking plastic bricks that have inspired creativity and learning in children around the world for decades. With a strong commitment to quality, education, and sustainable development, LEGO has grown into an influential brand that not only entertains but also nurtures problem-solving skills, imagination, and collaboration through its diverse range of building sets and interactive experiences. The company operates various international offices and contact centers, including a newly established North American Customer Service center located in Tempe, Arizona. This center forms a crucial part... Show More
Job Requirements
- High school diploma or equivalent
- Fluency in English and German spoken and written
- Ability to work full-time with flexible shift schedules
- Willingness to undergo in-person training for 4 to 5 weeks
- Good interpersonal and communication skills
- Basic IT proficiency
- Legal authorization to work in the United States
- Ability to pass background and drug screening
Job Qualifications
- Fluency in English and German both spoken and written
- Strong communication and problem-solving skills
- Proficient IT skills and ability to use customer service software
- Experience in customer service or related roles preferred but not mandatory
- Ability to work in a fast-paced, dynamic environment
- High school diploma or equivalent
- Ability to build rapport and provide empathetic support
- Flexibility to work varied shifts including weekends
Job Duties
- Respond to consumers in both English and German - spoken and written
- Engage with consumers via phone and email handling a range of topics from order status and account issues to digital experiences and product quality queries
- Build strong and lasting relationships with consumers in a fun and engaging manner
- Assess and solve brick-based problems using various tools and programs requiring solid IT skills to support consumer requests
- Adapt to a variety of shifts to ensure exceptional service
- Participate actively in the four to five week in-person classroom training and ongoing on-the-job support
- Maintain flexibility in working schedule including weekend shifts as required after training
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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