Customer Service Representative - German

The LEGO Group is a globally renowned toy manufacturer headquartered in Denmark, best known for its iconic interlocking plastic bricks that have inspired creativity and learning in children around the world for decades. With a strong commitment to quality, education, and sustainable development, LEGO has grown into an influential brand that not only entertains but also nurtures problem-solving skills, imagination, and collaboration through its diverse range of building sets and interactive experiences. The company operates various international offices and contact centers, including a newly established North American Customer Service center located in Tempe, Arizona. This center forms a crucial part of LEGO's global Consumer & Shopper Engagement (CSE) team, dedicated to providing world-class support to LEGO fans and ensuring the fulfillment of the LEGO Play Promise.

The role of Customer Service Representative at LEGO is a permanent, full-time position based in the Tempe contact center, offering a hybrid work model that combines office presence with remote work opportunities after initial training. The position begins with a comprehensive 4 to 5-week classroom-based induction and training program held at the brand-new facility named The Beam in Tempe, allowing new hires to immerse themselves in LEGO's culture, products, and customer service protocols. Successful candidates will receive all necessary equipment for hybrid working and enjoy a competitive starting salary of $46,450 annually, complemented by a discretionary performance-based bonus and a range of attractive benefits.

In this role, representatives will engage directly with LEGO customers via phone and email during the company’s peak season, addressing a diverse spectrum of inquiries including order tracking, account assistance, digital experience troubleshooting, and product quality concerns. This customer-centric position demands fluency in both English and German to effectively support a broad international consumer base. The Customer Service team embraces a vibrant, team-oriented environment where energy, empathy, and problem-solving skills are essential to building lasting relationships and crafting memorable fan experiences. The team handles millions of interactions annually, contributing to LEGO’s mission to inspire and develop the builders of tomorrow by connecting with fans from communities worldwide.

Besides handling routine queries, representatives will use IT tools and various programs to assess and resolve brick-related issues, providing tailored solutions that uphold LEGO's high standards for customer satisfaction. Shift flexibility is a core aspect of the role, as employees will work five days a week with varied start times to accommodate business needs, including the possibility of weekend shifts after training. This flexibility, combined with a supportive work environment and access to wellness programs, highlights LEGO's dedication to employee wellbeing and a balanced work-life experience.

LEGO’s corporate culture promotes diversity, inclusion, and equal opportunity, encouraging applicants from all backgrounds to join the company. The LEGO Group also prioritizes child wellbeing globally, with rigorous child safeguarding and employee health safety policies in place. As a member of this team, you will not only be supporting a beloved global brand but also contributing to a greater mission that champions creativity, learning, and community. This is more than just a customer service job – it’s an opportunity to be part of a company that builds dreams and inspires imagination across generations.