CUSTOMER SERVICE REPRESENTATIVE- FULL-TIME

Tallahassee, FL, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $17.00

Work Schedule

Day Shifts

Fixed Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability insurance

Life insurance

Paid Time Off

401-k with company match

On-the-job training

Job Description

Our company is a well-established provider within the general aviation community, offering essential services such as fueling, parking, and hangar space specifically catered to non-commercial aircraft. We pride ourselves on delivering exceptional service and support to pilots, aircraft owners, and aviation enthusiasts, contributing to the smooth operation of local and regional aviation activities. We are a dedicated and growing team that values professionalism, efficiency, and a customer-focused approach in every aspect of our business operations. Our commitment to safety, quality service, and community engagement makes us a preferred partner for general aviation operators and customers.

We are currently seeking a full-time Customer Service Representative (CSR) to join our dynamic team. This role is vital as the first point of contact for our customers, involving welcoming visitors, handling front desk operations, and managing various administrative and service-oriented tasks. The position involves working morning or evening shifts, including weekend and holiday coverage, which requires flexibility and a proactive attitude. As a CSR, you will be responsible for processing financial transactions, entering reservations, and handling detailed data management through specialized aviation software. A strong emphasis is placed on delivering concierge-level customer service with a cheerful and enthusiastic demeanor, aiming to exceed the expectations of all guests and clients. The successful candidate will demonstrate excellent communication skills, the ability to multitask effectively, and a keen attention to detail essential for coordinating services among multiple personnel and customers. This role combines hands-on interaction with advanced computer use, making it suited for individuals who enjoy a fast-paced, varied work environment where every day brings new challenges and opportunities to make a positive impact. Our team encourages creativity, responsiveness, and professionalism at every touchpoint, ensuring a rewarding work experience for our employees and a superior service experience for our clients. Offering a competitive wage starting at $17.00 per hour, this full-time position also presents opportunities for skill development and career growth within the aviation service industry.

Job Requirements

High school diploma or general education degree (GED) is required
Essential reading, writing, and math skills
Ability to work under pressure and adaptability to change
Excellent interpersonal and verbal communication skills
Must possess a valid state driver's license
100% drug-free workplace (drug screen required)

Job Qualifications

Aviation experience preferred
Hospitality experience, i.e., front desk, restaurant/bar, hotel, country club, luxury retail
Ability to work effectively with numbers to efficiently and accurately handle payment processing, invoicing, and the associated computer entries and paperwork
Experience providing top-quality customer service in a face-to-face setting
Friendly and attentive personality
Excellent interpersonal and communication skills
Experience with conflict resolution in a customer service environment
Exceptional ability to attend to details
Computer skills, e.g., POS systems, reservation systems, accounting systems, Excel
Ability to multi-task effectively, interacting with customers, answering phones, and attending to computer work

Job Duties

Greeting on-site visitors and ensuring they are made to feel welcome
Handling telephone calls with a customer-oriented level of service
Data entry and other computer work to make reservations for services, communicate with customers via email, track inventory, and process financial transactions
Excellent attention to detail to coordinate operations provided by multiple personnel to multiple customers to ensure timely and efficient service
Connecting clients to appropriate personnel or third-party vendors for further service needs
Providing attention to detail and follow through to ensure that a wide range of business needs are met
Performing administrative support tasks
Maintaining professionalism and confidentiality
Providing a safe and clean reception area by complying with procedures, rules, and regulations