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Job Overview
Employment Type
Temporary
Full-time
Compensation
Salary
Exact $46,450.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Paid Time Off
Life insurance
Disability insurance
wellbeing programs
employee discount
Performance bonus
hybrid work schedule
Job Description
The LEGO Group is a globally recognized leader in the toy industry, renowned for inspiring and developing the builders of tomorrow through its iconic brick products. Originating as a family-owned company in Denmark, LEGO has expanded into an international phenomenon that cherishes creativity, imagination, and innovative play for children and adults alike. With a mission centered on providing high-quality, safe, and engaging play experiences, the LEGO Group continues to foster a dynamic and inclusive culture that values diversity and teamwork.\n\nThis specific opportunity is for a seasonal Customer Service Representative position based in the LEGO Group's new North American contact center... Show More
Job Requirements
- High school diploma or equivalent
- Fluency in English and French spoken and written
- Ability to work flexible shifts including weekends
- Strong communication and interpersonal skills
- Solid IT skills
- Willingness to participate in in-person training in Tempe, AZ
- Ability to work both remotely and on-site per hybrid model
Job Qualifications
- Fluency in English and French, spoken and written
- Strong communication and interpersonal skills
- Ability to handle diverse consumer inquiries with patience and empathy
- Solid IT skills and the ability to learn new software tools quickly
- Experience in customer service or related roles preferred
- Ability to work flexible shifts including weekend days
- High school diploma or equivalent
Job Duties
- Respond to consumers in both English and French - spoken and written
- Engage with consumers via phone and email
- Handle a range of topics from order status and account issues to digital experiences and product quality queries
- Build strong and lasting relationships with consumers in a fun and engaging manner
- Assess and solve brick-based problems using various tools and programs, requiring solid IT skills
- Adapt to a variety of shifts to ensure exceptional service
- Participate in a comprehensive induction training to learn about LEGO products and culture
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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