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Customer Service Representative (Emergency Roadside) - Work from Home
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.00 - $1.00
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
competitive salary
Paid training
401k
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Cell phone benefits
Referral program
Career growth opportunities
Company-provided equipment
work-from-home convenience
Inclusive culture
Job Description
VXI Global Solutions is a prominent provider of customer experience and business process outsourcing services. As a company, VXI is dedicated to delivering exceptional service by combining advanced technological solutions with a passionate and customer-centric workforce. With a strong presence in the global market, VXI supports many well-known brands across various industries, including automotive, technology, telecommunications, and healthcare. Their commitment to quality and innovation has established them as a leader in the contact center and outsourced customer service sector. The company is known for cultivating an inclusive and dynamic work environment that values diversity, professional growth, and employee well-being.
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Job Requirements
- Previous customer service experience in a fast-paced, phone-based or customer-facing environment
- at least 1 year of customer service experience (call center or customer facing) in a single role
- a dedicated, quiet workspace with a door that closes, free from ambient noise (e.g., children, pets, and others)
- a comfortable desk and chair setup that allows for the proper installation of necessary equipment
- stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream
- a dedicated, quiet area where you can focus on delivering excellent customer service without interruptions
- comfort with technology and ability to learn new systems quickly
- ability to stay productive and manage your time effectively in a remote environment
- strong verbal and written communication skills, especially in a virtual setting
- ability to adapt to changing technologies and procedures while working remotely
Job Qualifications
- Proven ability to provide patient, empathetic, and effective customer service
- strong interpersonal skills and the ability to build rapport with customers during stressful situations
- availability to all shifts, including overnight shifts, weekends and holidays within Contact Center hours (Monday - Sunday) based on business needs
- excellent verbal and written communication
- strong attention to detail and organizational skills
- high school diploma or GED
- must pass a background screening upon offer of employment
- minimum typing speed of 30 WPM with 80 percent accuracy
- candidates must pass a computer assessment with a score above 80 percent prior to interviewing
- must attend and complete 100 percent of the training within the first 90 days
Job Duties
- Handle inbound calls from customers who are stranded and need roadside assistance for rental vehicles
- assess each situation to determine the best solution, such as arranging for towing, dispatching roadside assistance, or providing other necessary support
- coordinate with service providers to ensure timely assistance to the customer
- ensure that customers receive the required help and follow up to guarantee their safety and satisfaction
- maintain accurate records of all customer interactions and services provided
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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