Customer Service Representative (CSR)

G&M is a well-established retail convenience store chain dedicated to providing exceptional customer experiences through quality products and services. The company prides itself on maintaining a safe, clean, and friendly environment for both its customers and employees. As a part of its commitment to excellence, G&M operates with corporate standards designed to ensure consistent and outstanding service across all locations. The company values teamwork, integrity, and proactive customer engagement, which foster a welcoming atmosphere for shoppers and a supportive work environment for staff. G&M employs a diverse team that is trained to uphold these values while delivering efficient and accurate service, ensuring customer satisfaction and loyalty.

The role offered is a Customer Service Associate position at G&M, focused on delivering exceptional customer service and operating within the company’s safety guidelines and operational procedures. This role is ideal for an individual who is multitasking capable, team-oriented, and dedicated to contributing positively to the store’s overall atmosphere. The associate will be responsible for a variety of tasks ranging from conducting sales transactions, operating POS systems, and adhering to safety regulations to maintaining store cleanliness and food preparation responsibilities. The position requires adaptability as duties may vary across different shifts, including cashiering, barista functions, and stocking. Employees are expected to uphold G&M’s core values and participate actively in sales promotions, customer relations, and team-building initiatives.

In this role, the associate will ensure a secure and orderly work environment by following company policies and legal regulations concerning age-restricted products like tobacco and alcohol. They will also manage transactions involving credit cards, coupons, fast food items, and lottery sales. The associate’s responsibilities extend beyond sales processing to include maintaining the store’s presentation through regular cleaning, product stocking, and inventory inspection to guarantee freshness and availability. Food handling duties such as brewing coffee, preparing hot foods, and maintaining condiment stations are integral components of the job, requiring conscientiousness and adherence to health standards.

Safety and cleanliness are paramount; hence, associates must perform routine inspections of restrooms, floors, and store areas, ensuring all equipment functions correctly and the environment remains sanitized. The role also involves physical tasks like lifting merchandise, organizing backroom supplies, and managing product deliveries using proper ergonomics. This physically demanding position necessitates the ability to stand and walk for entire shifts and handle weights up to 50 pounds safely.

G&M is committed to providing comprehensive training to develop the associate’s computer skills, product knowledge, and customer service techniques. An ideal candidate is proactive, communicative, and flexible, with a strong ability to learn and perform under minimal supervision. The position offers access to company benefits and the opportunity to grow within the retail environment. Overall, working with G&M means being part of a dynamic team focused on creating a positive retail experience while embracing personal development and teamwork.