Customer Service Representative (CSR)

G&M is a well-established retail company that operates in the convenience store and fuel service industry, focusing on providing high-quality products and exceptional customer service to its clientele. With a commitment to maintaining clean, safe, and friendly environments across all its store locations, G&M prides itself on meeting corporate standards and ensuring customer satisfaction at every touchpoint. The company cultivates a collaborative work culture where teamwork and multitasking abilities are highly valued. G&M also emphasizes employee safety and adherence to regulatory policies related to sales, including strict age verification for restricted products such as alcohol, tobacco, and lottery sales. The organization's core values center around integrity, service excellence, and community involvement, creating an inviting atmosphere for both customers and employees.

This job opening is for a customer service position at G&M retail stores that entails a dynamic and fast-paced work environment where employees are expected to manage multiple tasks efficiently while providing outstanding service. The role involves operating point-of-sale systems, handling diverse payment types with accuracy, and participating actively in sales promotions to achieve store targets. Employees will also be responsible for maintaining store cleanliness and hygiene, including routine cleaning, restocking, and organizing merchandise. The position requires flexibility as duties range from performing cashier tasks to preparing hot foods and managing food service areas, as well as performing end-of-day cleaning procedures for overnight shifts. The successful candidate will be instrumental in upholding the store's appearance and safety standards, ensuring all equipment is operational and the environment is welcoming and safe for customers.

This is a full-time position that demands strong interpersonal skills, attention to detail, and a proactive approach to workplace responsibilities. The employee must be prepared to work various shifts, including early mornings, evenings, and overnight hours, depending on business needs. G&M offers an engaging work atmosphere where employees can develop their customer service skills and build a career in retail operations. The ability to follow corporate policies, safety protocols, and emergency procedures is crucial. Moreover, this role is vital to fostering customer loyalty through suggestive selling and relationship building, contributing directly to the store's success. G&M values employees who exemplify corporate core values and who are motivated to contribute positively to the store's overall goals and community presence.