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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.75 - $21.75
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Referral Bonus
holiday bonus
Annual bonus
Annual pay increases
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
short term disability
long term disability
Life insurance
Tuition Reimbursement
401(k) Plan
Charitable donation matching
Free tutoring for children of employees
Job Description
MSI is a prominent supplier of flooring tile, countertops, wall and backsplash tile, and hardscaping surface products across North America. Established in 1975 and headquartered in Orange, California, MSI operates more than 50 state-of-the-art showroom and distribution centers throughout the United States and Canada. The company offers an extensive array of products, including Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, Onyx, stacked stone, and pavers sourced from over 36 countries spanning six continents. MSI's commitment to quality and a diverse product portfolio has made it a leader in the industry, recognized consistently for its rapid... Show More
Job Requirements
- High school diploma required
- Some college coursework preferred
- Minimum of 1 year of customer service experience
- Strong communication skills with a positive, solution-oriented approach
- Attentive to customer needs and details
- Proven ability to manage multiple tasks simultaneously
- Goal-oriented with a focus on delivering excellent customer service
- Strong math skills and the ability to perform quick calculations
- Proficient with PCs and navigating a multi-window environment
- Intermediate skills in MS Outlook, Word, and Excel
- Bilingual Spanish preferred
Job Qualifications
- High school diploma
- Some college coursework preferred
- Minimum of 1 year of customer service experience
- Strong communication skills with a positive, solution-oriented approach
- Attentive to customer needs and details
- Proven ability to manage multiple tasks simultaneously
- Goal-oriented with focus on delivering excellent customer service
- Strong math skills and ability to perform quick calculations
- Proficient with PCs and navigating a multi-window environment
- Intermediate skills in MS Outlook, Word, and Excel
- Bilingual Spanish preferred
Job Duties
- Provide exceptional customer service through phone, email, and in-person interactions
- Build and nurture strong customer relationships
- Assist customers in selecting the appropriate products for their needs
- Retrieve and bring product samples to customers in the showroom
- Address customer issues related to transactions, deliveries, and products
- Accurately maintain customer contact information and transaction records
- Follow up with customers on quotes, inquiries, and sales opportunities
- Process sales transactions, payments, and generate sales orders
- Schedule deliveries and coordinate logistics for material shipments
- Create shipping orders and packing lists
- Answer inbound sales calls and proactively make outbound calls
- Ensure showroom displays are maintained to the highest standards
- Monitor stock levels to ensure efficient processing of customer orders
- Support trade customers by understanding their project needs and recommending suitable MSI materials
- Maintain marketing materials for easy customer access
- Collaborate with Sales Representatives to keep account transactions and inventory up to date
- Stay informed about company products and services
- Perform additional duties as required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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