Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $20.00
Benefits
Health Insurance
Paid Time Off
Professional development opportunities
Employee Discounts
Retirement plan options
Job Description
Galaxy FBO is a premier fixed-base operator located in Conroe, TX, dedicated to providing top-tier concierge services for private aviation clients. As a leader in the aviation support industry, Galaxy FBO specializes in offering a comprehensive range of services designed to enhance the customer experience for travelers and flight crews. These services include aircraft handling, ground support, flight planning assistance, and personalized concierge services such as hotel and rental car arrangements. Recognized for its commitment to safety, professionalism, and customer satisfaction, Galaxy FBO operates within the dynamic environment of the aviation industry, serving an upscale clientele with demanding and precise... Show More
Job Requirements
- High school diploma or equivalent
- 1-3 years of customer service experience
- Proficient computer skills including electronic mail, routine database activity, word processing, spreadsheet, graphics
- Valid driver's license
- Experience using software programs such as TotalFBO and FlightBridge preferred
- Experience with flight scheduling/dispatching in part 91 or 135 operation preferred
Job Qualifications
- High school diploma or equivalent (GED)
- 1-3 years of customer service experience
- Proficient computer skills including electronic mail, routine database activity, word processing, spreadsheet, graphics
- Valid driver's license
- Experience using software programs such as TotalFBO and FlightBridge preferred
- Experience with flight scheduling/dispatching in part 91 or 135 operation preferred
- Ability to interact with professionalism and discretion with clientele
- Ability to interpret a variety of instructions furnished in written or oral form
- Ability to handle customer demands and crisis with poise
- Ability to deliver an exceptional customer experience
- Ability to work in a team driven environment
Job Duties
- Serve as the first point of contact to clients by welcoming, assisting, and directing visitors
- Qualify for and maintain Airport SIDA (where applicable) and valid driver's license
- Ensure that appropriate actions are taken to resolve customers' problems and concerns
- Answer phone calls in a professional courteous manner and process requests efficiently
- Prepare and process invoices with accuracy
- Utilize and maintain directories and reference materials
- Greet aircraft upon arrival and departure to assist arriving passengers and crew members
- Operate vehicles and golf carts
- Maintain friendly demeanor and professional attire in accordance with current standards
- Maintain a clean and orderly reception area, keep flightline free of FOD and safety hazards
- Assist flight crew with ramp-side services
- Coordinate conference room scheduling and setup for various events and executive conferences
- Communicate clearly and concisely using two-way radios to relay messages internally and externally
- Restock supplies as needed
- Accurately maintain valet parking areas and status boards
- Ensure all passenger vehicles are thoroughly cleaned and prepared prior to pick-up
- Actively participate in Galaxy FBO Safety Management System
- Comply with all Galaxy Standard Operating Procedures (SOP's)
- Observe all safety, environmental and general housekeeping rules and policies
- Complete and maintain all applicable required training
- Perform other duties as assigned
Job Location
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