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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Welfare benefits
retirement plans
Paid Time Off
Employee Discounts
Professional development opportunities
flexible schedule
Job Description
Greenlight Networks is a pioneering telecommunications company committed to creating stronger, more connected communities through cutting-edge fiber-optic technology. Established in 2011, Greenlight Networks has rapidly expanded its high-speed fiber-optic network capabilities, now delivering internet speeds of up to 8 Gigabits per second to over 225,000 homes and approximately 10,000 businesses across New York, with ongoing growth into Pennsylvania and Baltimore. The company's dedication centers on providing customers with an unmatched internet experience, allowing them to work, play, and live without limits. Greenlight Networks' expansive infrastructure and customer-centric philosophy make it a leader in the fiber-optic internet service industry, combining advanced... Show More
Job Requirements
- Associate's degree or equivalent experience preferred
- flexibility to work non-traditional hours and weekend shifts
- ability to troubleshoot and resolve technical issues
- strong communication skills
- customer service experience
- proficiency with Microsoft Office
- ability to manage multiple priorities
- willingness to collaborate with diverse teams
Job Qualifications
- Associate's degree or equivalent experience preferred
- strong PC hardware and software knowledge
- excellent written and verbal communication skills with a friendly, customer-first approach
- ability to simplify technical concepts for a non-technical audience
- strong attention to detail and organizational skills
- ability to work both independently and collaboratively within a team
- proficiency in Microsoft Office
- curiosity and interest in learning how a fiber-optic network is designed, built, and operated
- bilingual skills are a plus
Job Duties
- Serve as the primary point of contact for customers, installers, and internal teams-delivering a best-in-class experience every time
- troubleshoot connectivity and service-related issues via phone, email, and chat
- support customers with billing questions, service inquiries, and inbound sales needs
- communicate technical information in a clear, concise, and approachable way
- accurately document all customer interactions and resolutions
- manage multiple priorities in a fast-paced, team-driven environment
- collaborate across teams and step in to support additional responsibilities as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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