Customer Service Representative (Concierge)

Greenlight Networks is a pioneering telecommunications company committed to creating stronger, more connected communities through cutting-edge fiber-optic technology. Established in 2011, Greenlight Networks has rapidly expanded its high-speed fiber-optic network capabilities, now delivering internet speeds of up to 8 Gigabits per second to over 225,000 homes and approximately 10,000 businesses across New York, with ongoing growth into Pennsylvania and Baltimore. The company's dedication centers on providing customers with an unmatched internet experience, allowing them to work, play, and live without limits. Greenlight Networks' expansive infrastructure and customer-centric philosophy make it a leader in the fiber-optic internet service industry, combining advanced technology with localized service to support thriving communities and economies.

As a Customer Service Representative (Concierge) at Greenlight Networks, you will embody the voice and problem-solving spirit of the organization, playing a crucial role in enhancing the customer journey from installation through troubleshooting. This full-time role is based at the company headquarters in Rochester, NY, and places a premium on delivering best-in-class customer service and seamless connectivity experiences. The position demands strong communication skills, technical aptitude, and a commitment to operational excellence. You will serve as the primary liaison between customers, installation teams, and internal departments, ensuring efficient problem resolution and customer satisfaction. Your work will contribute directly to Greenlight Networks' mission to provide community members with the freedom to connect reliably and effortlessly.

In addition to managing standard customer service duties such as billing inquiries and service troubleshooting, this role offers opportunities to learn about the design, construction, and operation of a sophisticated fiber-optic network. The role also encourages professional growth within a dynamic, fast-paced team environment. Compensation for this role ranges from $20.00 to $25.00 per hour, influenced by experience, skills, and location. The company also offers comprehensive benefits including health, welfare, and retirement plans. Flexible scheduling, including non-traditional hours and weekend shifts, is essential to meet customer needs in an essential business capacity. Greenlight Networks is committed to equal opportunity employment and fostering an inclusive, respectful workplace for all employees.