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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.00 - $20.50
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid vacation
Paid personal time
401(k)
Job Description
Commerce Bank, with a proud history spanning over 160 years, is a leading financial institution dedicated to helping individuals and businesses achieve financial security and success. Renowned for its commitment to community and employees alike, Commerce Bank fosters a culture of growth, learning, and collaboration. Its award-winning workplace environment is built upon the belief that the best results come from investing wholeheartedly in its people. The bank’s dedication to its employees and customers is evident through its comprehensive support and inclusive atmosphere. Employees at Commerce Bank enjoy opportunities to build meaningful relationships, gain new skills, and develop professionally while making... Show More
Job Requirements
- High school diploma or equivalent
- 1+ year customer service experience
- Familiarity with collection management software
- Ability to communicate effectively with customers
- Ability to work flexible hours including evenings and weekends
- Ability to work remotely within a 3-hour radius of Kansas City or St. Louis
- Strong problem-solving skills
- Ability to maintain confidentiality
Job Qualifications
- High school diploma or equivalent combination of education and experience
- 1+ year customer service experience
- Collections experience preferred
- General understanding of collection management software such as TSYS, SHAW, DM9
- Familiarity with inbound/outbound/blended dialing environment
- Excellent customer service skills
- Ability to maintain a high degree of confidentiality
- Motivated and organized self-starter with strong attention to detail and ability to manage multiple priorities
- Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
- Ability to remain adaptable and resilient with an optimistic outlook aligned with company culture and Core Values
- Basic proficiency with Microsoft Word, Excel, and Outlook
Job Duties
- Collect on low-risk accounts to minimize the Bank's 30+ delinquency rate
- Assist the consumer in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bank
- Negotiate repayment options by asking questions and offering applicable solutions
- Handle incoming and outgoing calls to customers with current and past due accounts, and leave messages as necessary
- Provide proper documentation and account maintenance while maintaining an acceptable level of quality assurance and productivity
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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