Customer Service Representative - Brazilian Portuguese

The LEGO Group is renowned worldwide for its iconic, creative play experiences, inspiring millions to develop skills like creativity, problem-solving, and collaboration. As a leader in the toy industry, LEGO emphasizes not only delivering high-quality products but also fostering a positive and inclusive work culture that values diversity and supports employee well-being. The company is committed to equal employment opportunity and actively encourages applicants from all backgrounds to join its dynamic team. With a strong focus on sustainability, children’s rights, and global community engagement, LEGO offers a unique environment for individuals passionate about making a meaningful impact through their work.

This specific opportunity is for a Seasonal Customer Service Representative role based in the North American contact center located in Tempe, Arizona. This fixed-term contract position runs until January 29, 2027, offering a competitive starting salary of $46,450 per annum plus a performance-based discretionary bonus of up to 10%. The role supports LEGO fans worldwide during one of the company’s busiest seasons, requiring fluency in both English and Brazilian Portuguese to communicate effectively with a diverse consumer base. LEGO provides a comprehensive training program in its state-of-the-art facility known as The Beam, with a 4-5 week classroom induction designed to thoroughly prepare new team members. After training, employees benefit from a hybrid work approach, allowing two days of remote work each week with the remainder conducted onsite.

As a Customer Service Representative, you will be at the forefront of helping LEGO fans by addressing a wide range of inquiries, from order status updates to troubleshooting and quality questions. Your role is pivotal in building lasting, enjoyable relationships with consumers, making their LEGO experience unforgettable. Handling queries through phone and email, you will use your problem-solving skills and IT proficiency to deliver efficient solutions. The LEGO team fosters a collaborative, energetic environment where compassion and creativity are valued traits. This role offers the chance to work flexible shifts within an established schedule, providing a great balance of consistency and adaptability.

Alongside competitive compensation, LEGO’s benefits aim to bolster employee well-being and work-life balance. The company offers enhanced paid leave, life and disability insurances, wellness programs including access to the Headspace app, and a generous colleague discount from day one. Commitment to diversity and inclusion is evident in this role, promoting a culture where everyone feels valued and belongs. The LEGO Group’s mission to inspire and develop the builders of tomorrow extends to its workplace ethos, emphasizing support, engagement, and continuous development. Individuals joining this team will contribute to a brand that not only creates iconic products but also strives to create positive social impact globally.