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Job Overview
Employment Type
Temporary
Full-time
Compensation
Salary
Exact $46,450.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Enhanced paid leave
Life insurance
Disability insurance
wellbeing programs
Colleague discount
Performance bonus
Hybrid work arrangement
Job Description
The LEGO Group is renowned worldwide for its iconic, creative play experiences, inspiring millions to develop skills like creativity, problem-solving, and collaboration. As a leader in the toy industry, LEGO emphasizes not only delivering high-quality products but also fostering a positive and inclusive work culture that values diversity and supports employee well-being. The company is committed to equal employment opportunity and actively encourages applicants from all backgrounds to join its dynamic team. With a strong focus on sustainability, children’s rights, and global community engagement, LEGO offers a unique environment for individuals passionate about making a meaningful impact through their work.Show More
Job Requirements
- High school diploma or equivalent
- Fluency in English and Brazilian Portuguese
- Ability to work flexible shifts including weekends
- Strong interpersonal and communication skills
- Proficiency in computer and IT tools
- Ability to complete 4-5 weeks of in-person training in Tempe, AZ
- Authorization to work in the United States
Job Qualifications
- Fluency in English and Brazilian Portuguese
- Strong communication skills, both written and verbal
- Experience in customer service or related field preferred
- Ability to handle multiple consumer inquiries simultaneously
- Proficiency with computer systems and software applications
- Problem-solving skills with attention to detail
- Ability to work in a fast-paced, dynamic environment
Job Duties
- Respond to consumers in both English and Brazilian Portuguese - spoken and written
- Engage with consumers via phone and email
- Handle a range of topics from order status and account issues to digital experiences and product quality queries
- Build strong and lasting relationships with consumers in a fun and engaging manner
- Assess and solve brick-based problems using various tools and programs, requiring solid IT skills
- Adapt to a variety of shifts to ensure exceptional service
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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