Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.17
Work Schedule
Standard Hours
Benefits
401(k)
Dental Insurance
flexible schedule
Health Insurance
Paid Time Off
Vision Insurance
Job Description
Maximus is a leading company specializing in providing government services and healthcare program assistance, committed to helping individuals navigate complex healthcare systems with confidence and ease. Operating through a network of skilled professionals, Maximus offers a supportive work environment focused on integrity, quality, and customer service excellence. Known for delivering innovative solutions and compassionate support, Maximus is dedicated to empowering vulnerable populations and enhancing their access to healthcare resources. The company is currently hiring for an on-site bilingual (English/Spanish) Customer Service Representative position at its Riverview or Tampa, FL locations, with a starting pay of $17.17 per hour plus potential bonus opportunities and a 10% shift differential for evening work between 7 p.m. and 10 p.m. The schedule offers limited-service full-time availability with flexibility to discuss hours and start dates with recruiters.
The Customer Service Representative (CSR) role at Maximus is designed for individuals who are passionate about making a meaningful impact in healthcare by providing reliable, compassionate assistance to community members. CSRs are responsible for responding to basic, routine healthcare inquiries through multiple communication channels, including telephone, emails, web chats, and written correspondence. This position requires fluency in both English and Spanish to effectively assist a diverse client base. CSRs ensure timely and courteous responses that adhere to established policies and regulations, including HIPAA compliance. Maximus supports its employees with paid comprehensive training, enabling each CSR to confidently navigate and explain complex healthcare programs. Additionally, the role involves tracking interactions using computerized systems, providing feedback on call trends and processes, and maintaining up-to-date knowledge of client regulations and policies. This job offers no cold calling, sales, or collections, focusing entirely on delivering meaningful support and customer service.
Maximus fosters a supportive and inclusive workplace culture, emphasizing career growth and work-life balance. Employees benefit from flexible schedules tailored to their lifestyle, comprehensive insurance coverage including company-paid medical plans, and access to wellness programs such as the Employee Assistance Program (EAP). The organization also promotes continued education through tuition reimbursement and encourages future financial planning with a 401(k) plan with company match. Paid time off packages include holidays, sick leave, and vacation to support employee well-being. This CSR position is ideal for organized, team-oriented individuals with excellent interpersonal skills looking to advance their careers while making a positive difference in people’s lives. In-person attendance is required initially, ensuring effective collaboration and communication within the team, with remote work options considered after one year of above-average performance based on company criteria.
The Customer Service Representative (CSR) role at Maximus is designed for individuals who are passionate about making a meaningful impact in healthcare by providing reliable, compassionate assistance to community members. CSRs are responsible for responding to basic, routine healthcare inquiries through multiple communication channels, including telephone, emails, web chats, and written correspondence. This position requires fluency in both English and Spanish to effectively assist a diverse client base. CSRs ensure timely and courteous responses that adhere to established policies and regulations, including HIPAA compliance. Maximus supports its employees with paid comprehensive training, enabling each CSR to confidently navigate and explain complex healthcare programs. Additionally, the role involves tracking interactions using computerized systems, providing feedback on call trends and processes, and maintaining up-to-date knowledge of client regulations and policies. This job offers no cold calling, sales, or collections, focusing entirely on delivering meaningful support and customer service.
Maximus fosters a supportive and inclusive workplace culture, emphasizing career growth and work-life balance. Employees benefit from flexible schedules tailored to their lifestyle, comprehensive insurance coverage including company-paid medical plans, and access to wellness programs such as the Employee Assistance Program (EAP). The organization also promotes continued education through tuition reimbursement and encourages future financial planning with a 401(k) plan with company match. Paid time off packages include holidays, sick leave, and vacation to support employee well-being. This CSR position is ideal for organized, team-oriented individuals with excellent interpersonal skills looking to advance their careers while making a positive difference in people’s lives. In-person attendance is required initially, ensuring effective collaboration and communication within the team, with remote work options considered after one year of above-average performance based on company criteria.
Job Requirements
- Must be able to speak and read Spanish fluently
- Ability to work within established turnaround times
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks
- Ability to work as a member of a team
- Regular and predictable attendance is required
- Must participate and certify in internal CCO training to begin this role
- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role
- May be required to work overtime and scheduled holidays
- Working on-site at our office location is a key requirement for this position
- Being physically present at the worksite is essential for effective collaboration, communication, and supervision
- Applicants must be able to perform their duties on-site and meet attendance requirements
- Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company’s discretion
- High school diploma or equivalent with 6 months of customer service experience
- Must be fluent in English and specified secondary language
Job Qualifications
- High school diploma or equivalent
- 6 months of customer service experience
- Must be fluent in English and Spanish
- Excellent interpersonal skills
- Ability to organize simultaneous tasks
- Ability to work as a member of a team
- Regular and predictable attendance
Job Duties
- Provides customer service for basic and routine inquiries and problems via multiple possible channels such as telephone, emails, web chats, or written letters
- Calls are basic and routine
- Uses computerized system for tracking, information gathering, and/or troubleshooting
- Provides feedback when needed, provide input on call trends, processes, procedures, and training
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
- Refer calls as required to CSR Lead- Maintain up-to-date knowledge of client regulations and policies
- Report problems that occur via the online system so they can be addressed by the appropriate parties
Job Criteria
Experience
No experience required
Job Location
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