Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.17
Work Schedule
Standard Hours
Benefits
Dental Insurance
Health Insurance
Vision Insurance
Paid Time Off
Paid holidays
401(k) Plan
Tuition Reimbursement
Job Description
Maximus is a renowned government services contractor based in the United States, specializing in providing comprehensive healthcare and social services support. The company plays a vital role in connecting vulnerable populations with necessary programs, ensuring access to health benefits and improving the quality of life for many communities. Maximus operates as a limited-service provider offering essential customer support to individuals navigating healthcare programs. Their work focuses primarily on compassionate and reliable customer service, with a strong emphasis on increasing accessibility and understanding of complex healthcare systems. With locations including Riverview and Tampa, FL, Maximus is committed to delivering quality service through on-site staff dedicated to helping customers with their healthcare needs. This opportunity is for a full-time, on-site position with a starting pay of $17.17 per hour, plus potential bonuses and a 10% shift differential for evening hours worked between 7 p.m. and 10 p.m. Employees benefit from a structured schedule, competitive compensation, and substantial support for career growth and work-life balance.
The role available is for a Bilingual (English/Spanish) Customer Service Representative (CSR), a critical position responsible for providing direct support to customers in navigating healthcare programs. The CSR will interact with individuals primarily via telephone, emails, web chats, and written communication, addressing basic and routine inquiries related to health benefits. Working within a team environment, the CSR uses computerized systems to troubleshoot issues, track cases, and relay accurate information to clients. This role demands excellent interpersonal skills, patience, and a service-oriented mindset as representatives are often assisting some of the most vulnerable community members. Successful candidates will receive paid, comprehensive training to develop their skills, learn about specific regulations including HIPAA privacy rules, and familiarize themselves with the company’s policies and procedures.
This customer service position involves timely responses, professionalism, and adherence to standards that ensure confidentiality and quality service. CSRs help callers by answering questions, providing resources, supporting application processes, and escalating complex cases when necessary. The company promotes career advancement and educational growth through tuition reimbursement and wellness programs. Employees enjoy numerous benefits such as comprehensive insurance coverage, paid time off, 401(k) plans with company match, and flexible scheduling options that support work-life balance. Maximus emphasizes meaningful work without cold calls, sales, or collections, creating a positive and impactful environment for both employees and the individuals served. This is an excellent opportunity for bilingual individuals passionate about making a difference in healthcare access and customer service, eager to grow within a stable and supportive company environment.
The role available is for a Bilingual (English/Spanish) Customer Service Representative (CSR), a critical position responsible for providing direct support to customers in navigating healthcare programs. The CSR will interact with individuals primarily via telephone, emails, web chats, and written communication, addressing basic and routine inquiries related to health benefits. Working within a team environment, the CSR uses computerized systems to troubleshoot issues, track cases, and relay accurate information to clients. This role demands excellent interpersonal skills, patience, and a service-oriented mindset as representatives are often assisting some of the most vulnerable community members. Successful candidates will receive paid, comprehensive training to develop their skills, learn about specific regulations including HIPAA privacy rules, and familiarize themselves with the company’s policies and procedures.
This customer service position involves timely responses, professionalism, and adherence to standards that ensure confidentiality and quality service. CSRs help callers by answering questions, providing resources, supporting application processes, and escalating complex cases when necessary. The company promotes career advancement and educational growth through tuition reimbursement and wellness programs. Employees enjoy numerous benefits such as comprehensive insurance coverage, paid time off, 401(k) plans with company match, and flexible scheduling options that support work-life balance. Maximus emphasizes meaningful work without cold calls, sales, or collections, creating a positive and impactful environment for both employees and the individuals served. This is an excellent opportunity for bilingual individuals passionate about making a difference in healthcare access and customer service, eager to grow within a stable and supportive company environment.
Job Requirements
- Must be able to speak and read Spanish fluently
- Ability to work within established turnaround times
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks
- Ability to work as a member of a team
- Regular and predictable attendance is required
- Must participate and certify in internal CCO training to begin this role
- Medicare participants must certify in Tier I Claims Part A Claims Part B and Claims DME training
- May be required to work overtime and scheduled holidays
- Must work on-site at office location
- High school diploma or equivalent with 6 months of customer service experience
- Must be fluent in English and Spanish
Job Qualifications
- High school diploma or equivalent
- 6 months of customer service experience
- Fluent in English and Spanish
- Excellent interpersonal skills
- Ability to organize simultaneous tasks
- Ability to work as a member of a team
- Strong communication skills
Job Duties
- Provides customer service for basic and routine inquiries and problems via multiple channels including telephone emails web chats or written letters
- Calls are basic and routine
- Uses computerized system for tracking information gathering and troubleshooting
- Provides feedback when needed provide input on call trends processes procedures and training
- May respond to customer inquiries by referring them to published materials secondary sources or more senior staff
- Provide timely responses to telephone inquiries in a courteous and professional manner using pre-scripted responses
- Follow policies and standard operating procedures such as filling out timesheets adhering to privacy and HIPAA rules
Job Criteria
Experience
No experience required
Job Location
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