Customer Service Representative - Bilingual

Uline is a family-owned company recognized as North America's leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees spread across 14 locations, Uline has built a reputation for providing stable employment and growth opportunities within a dynamic and successful business model. The company's commitment to quality, customer satisfaction, and innovation makes it a preferred workplace for many professionals who seek a reliable and rewarding career path.

As a Customer Service Representative - Bilingual at the Kenosha branch, located at 12355 Uline Way, Kenosha, WI, you will become a vital part of a team that operates 24/7 and is dedicated to providing fast, friendly, and customer-focused service. This position offers pay ranging from $26 to $30 per hour, reflecting the value Uline places on customer support roles that help maintain its legendary service standards.

In this role, you will interact directly with customers by processing orders, making product recommendations, and handling account inquiries using state-of-the-art technology. Being bilingual in English and Spanish, both verbally and in writing, is crucial as you communicate clearly and confidently to meet customer needs. You will be a product and solutions expert, answering questions related to product availability, pricing, and shipping efficiently, thereby ensuring a seamless customer experience.

Uline emphasizes personal and professional development through in-depth training designed to sharpen communication and problem-solving skills. The company fosters a professional environment where peer mentoring and continual growth opportunities empower you to build a successful long-term career. The in-person collaborative setting helps build strong relationships with colleagues and customers alike, fostering a positive team culture supported by regular team events.

Your responsibilities will include supporting customers via phone, email, and chat, understanding their unique needs, recommending the best possible solutions from Uline’s product range, and helping customers navigate Uline's website and online ordering system. This multi-channel approach ensures you can provide comprehensive assistance tailored to each customer's preferences, enhancing overall satisfaction and retention.

The company offers comprehensive benefits, including complete health insurance coverage, a 401(k) plan with a 6% employer match that starts on day one, multiple bonus programs, paid holidays, generous paid time off, and a Tuition Assistance Program that supports your professional continuing education. These benefits reflect Uline’s dedication to the well-being and professional growth of its employees.

Additional perks at the Kenosha branch enhance the work experience, such as a café offering affordable daily meal options from local restaurants, an on-site fitness center, beautifully maintained walking paths, and best-in-class modern facilities that contribute to a comfortable and motivating workplace.

Uline is a drug-free workplace, and all new hires must complete a pre-employment hair follicle drug screening. This ensures a safe, productive, and professional environment. The company is an Equal Employment Opportunity and Affirmative Action employer, welcoming veterans and disabled individuals.

Working at Uline means joining a company that values its employees and acknowledges their role in its ongoing success. The Customer Service Representative - Bilingual position at the Kenosha branch is an excellent opportunity to start or advance a career in a supportive, growth-oriented, and stable company with competitive pay and outstanding benefits.