Customer Service Representative - Bilingual

Uline is a family-owned company recognized as North America's leading distributor of shipping, industrial, and packaging materials. With a workforce of over 9,800 employees spread across 14 strategic locations, Uline is committed to excellence, stability, and growth within an industry that supports countless businesses and industries. The company prides itself on a drug-free workplace and ensuring all employees work onsite to maintain a collaborative and efficient working atmosphere. This position is located at the Kenosha Branch, situated at 12355 Uline Way, Kenosha, WI. This branch is part of Uline's nationwide network dedicated to meeting customer needs with speed, accuracy, and exceptional service.Employees at Uline experience an innovative company culture focused on professional development, teamwork, and a commitment to delivering legendary customer service. Uline offers competitive pay for the role of Bilingual Customer Service Representative, with hourly wages ranging from $26 to $30. The company also provides a 24/7 operational environment, allowing for various full-time on-site shifts. This ensures flexible scheduling options suited to a diverse workforce, emphasizing a balance between work demands and employee well-being.As a Bilingual Customer Service Representative at Uline, you will play a crucial role in maintaining the company’s reputation for fast, friendly, and customer-focused service. By engaging with customers in both English and Spanish, you will utilize your communication skills to process orders, provide expert product knowledge, and solve inquiries effectively. Uline equips you with in-depth training that sharpens communication and problem-solving skills, along with one-on-one peer mentoring to help develop your career within a professional and supportive environment.Your daily activities will include processing customer orders, making product recommendations, and managing account inquiries with the aid of world-class technology. You are expected to become a product and solutions expert, confidently answering questions related to products, pricing, and shipping details. Building strong relationships with customers over multiple communication channels—including phone, email, and chat—is essential. Additionally, you will guide customers in navigating Uline's website and online ordering platforms to enhance their overall experience.Uline's customer service team is renowned for its collaboration and regular team events, fostering a connected workplace culture. By joining this team, you align yourself with a company that not only values employee contributions but also invests in continuous learning and professional growth. Uline offers a tuition assistance program for professional continuing education, multiple bonus programs, generous paid time off, paid holidays, and comprehensive health insurance coverage starting from day one. There is also a 401(k) plan with a 6% employer match providing financial security for the future.The employee perks at Uline further enrich the work environment by offering affordable daily meal options through the on-site café featuring local restaurant selections. Employees can also take advantage of the on-site fitness center and enjoy outdoor walking paths around the beautifully maintained, best-in-class, modern facilities. These benefits underscore Uline's commitment to creating a healthy, convenient, and pleasant workplace for all members of the team.Uline is an Equal Employment Opportunity/Affirmative Action Employer and welcomes applicants from diverse backgrounds. All new hires must successfully complete a pre-employment hair follicle drug screening as part of the company’s drug-free policy. By accepting a position at Uline, you embark on a career path filled with growth opportunities, a supportive team environment, and a clear commitment to excellence and customer satisfaction. This role is ideal for individuals who are bilingual in English and Spanish, enjoy problem-solving and relationship-building, and want to be part of a reputable company with significant growth and earning potential.