Customer Service Representative (Bilingual)

Community Choice Financial Family of Brands is a leading consumer specialty finance organization operating extensively across the United States. Representing over 10 well-recognized brands through more than 1,500 brick-and-mortar stores and online platforms, the company serves customers in 24 states with additional online product offerings spanning 20 states. As a steadfast provider of accessible short-term financial services, Community Choice Financial is dedicated to empowering customers, team members, and communities with the Power of Choice they need at critical financial moments. Recognized for its commitment to diversity and inclusion, the company has earned numerous accolades, including Military Friendly Employer and Top Employer for Hispanic and Latinos, reflecting its inclusive culture and ongoing growth and innovation within the financial services sector.

The role of Customer Service Representative (CSR) at California Check Cashing Stores in Oakland, CA, is a vital entry-level position designed for individuals looking to launch a dynamic career in financial services. This full-time position, offering an hourly wage of $21.00, is centered around delivering exceptional, customer-focused financial solutions such as check cashing, money transfers, and customer payments. The CSR serves as the frontline ambassador, cultivating trusted relationships within the community by providing attentive, accurate service in a fast-paced retail finance environment.

This opportunity provides comprehensive paid onboarding and ongoing training through a robust learning management system, designed to enhance both professional capabilities and personal development. Employees benefit from cross-brand training, expanding career mobility across the company’s eleven brands nationwide. Leaders who have launched their careers as CSRs benefit from targeted leadership programs and performance-based advancement opportunities, exemplifying the company’s investment in its team members’ long-term success.

In addition to a competitive compensation package, the CSR position includes an array of benefits such as medical insurance options with telemedicine and health savings accounts, retirement plans with generous company matching, life and disability insurance plans, dental and vision coverage, and access to voluntary benefits tailored to individual and family needs. Employees enjoy a positive work culture featuring business casual dress code policies that include jeans and sneakers, paid time off that increases with tenure, and a variety of mental health and wellness resources.

Overall, this role is ideal for candidates who possess strong communication skills, meticulous attention to detail, and the ability to manage multiple tasks with efficiency and professionalism. The position demands physical stamina for standing and moving customer transactions effectively. With a firm commitment to compliance and security, the CSR plays an essential role in maintaining operational integrity and delivering a welcoming customer experience. If you are motivated by community impact and career growth in the financial services industry, this role offers a unique platform to thrive and advance within a reputable, impact-driven company.