Customer Service Representative (Bilingual)

Speedy Cash, part of the Community Choice Financial Family of Brands, operates as a vital part of one of the largest consumer specialty finance organizations in the United States. This extensive network encompasses over 10 brands, with more than 1,500 brick-and-mortar stores serving 24 states, alongside digital product offerings available in 20 states. The company is driven by its purpose of providing communities, customers, and team members with the Power of Choice, particularly focusing on granting access to the short-term financial services people require most urgently. Community Choice Financial is recognized for its commitment to diversity, inclusiveness, and ongoing professional development, cultivating a workplace where team members can grow, upskill, and achieve long-term advancement.

Speedy Cash, located in San Diego, CA, is looking to hire a full-time Customer Service Representative (Bilingual) to join their dynamic team. This entry-level position offers a unique opportunity for individuals to engage directly with their community, providing vital financial solutions such as check cashing, money transfers, and customer payment processing. The role is designed to build lasting relationships with a diverse set of customers while delivering exceptional in-store experiences that uphold the brand's standards for accuracy and customer service excellence.

The Customer Service Representative (CSR) position is more than just a job; it is a career pathway that many senior leaders within the company have started from. Offering a competitive hourly wage of $21.00, the role comes with comprehensive benefits including paid on-the-job training, a robust learning management system, and educational reimbursement programs aimed at fostering continuous professional and personal development. CSRs receive cross-brand training across the company's eleven brands, which considerably broadens career advancement possibilities. The company also supports its team members through performance-based promotions and leadership development programs like the Key Holder Program.

The role demands meticulous attention to detail, excellent verbal and written communication skills, and proficiency with essential technology such as POS systems, Microsoft Office, and telephony systems. The Company emphasizes maintaining compliance with internal policies and legal regulations while ensuring security protocols are thoroughly followed. Physical demands include standing for up to 90% of work time, moving merchandise, and working in a fast-paced retail environment. Team members are expected to maintain a full-time schedule including weekends, with regular in-person attendance.

Employees enjoy a culture that values diversity, includes a business casual dress code, and provides substantial employee benefits such as medical insurance options, a generous 401(k) match, life and AD&D insurance, supplementary voluntary benefits, mental health support through an Employee Assistance Program, and paid time off that increases with tenure. The Company has been repeatedly honored as a Military Friendly Employer and recognized for its workplace excellence, particularly for Hispanic and Latino workers and as one of America’s Greatest Workplaces in Financial Services.

Joining Speedy Cash means becoming part of a progressive, impact-driven company that encourages growth from within while fostering a supportive, inclusive environment. If you are keen to make a meaningful difference in your community and grow your career in financial services, this Customer Service Representative role provides a strong foundation coupled with extensive growth opportunities, competitive remuneration, and comprehensive benefits.