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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $21.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Educational Reimbursement
Employee assistance program
Job Description
California Check Cashing Stores, located in Stockton, CA, operates as part of the Community Choice Financial Family of Brands, one of the largest consumer specialty finance organizations in the United States. With over 1,500 brick-and-mortar stores across 24 states and online product offerings in 20 states, the company is dedicated to providing short-term financial services to customers when they need it most. The Community Choice Financial Family of Brands is deeply committed to making a positive impact in the communities it serves, offering a wide range of financial solutions such as check cashing, money transfers, and payment processing. The company... Show More
Job Requirements
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Attention to detail and accuracy
- Proficiency using phones, POS system, Microsoft Office, and other computer systems
- Must be at least 18 years of age (19 in Alabama)
- Background check required
- Ability to meet physical demands including standing for most of the shift and lifting up to 25 pounds
- Must maintain a full-time work schedule with regular, in-person attendance, including weekends
Job Qualifications
- A high school diploma or equivalent
- Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues
- Meticulous attention to detail and ability to accurately enter data
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
- Must be at least 18 years of age (19 in Alabama)
- Background check required
- The ability to meet the physical demands of this position, including standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside of the store, and operating mechanical controls such as a keyboard
- Experience in check cashing, document verification, and/or money order processing is preferred
- Prior cash handling, cash drawer/vault management experience is preferred
- Bilingual (English/Spanish) is a plus and may be required for certain locations
- Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated) is preferred
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- Review, validate, and process customer transactions with accuracy
- Maximize customer success by offering personalized financial services that fit their lifestyle
- Enter and maintain customer information with precision and integrity into a point of sale (POS) system
- Build new business by completing daily call campaigns
- Assist in customer account management and collections by accepting payments and managing customer appointments
- Perform duties outside of the office including on site vehicle appraisals, store errands, and external marketing
- Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience
- Maintain office security protocols and conduct proper opening and closing procedures
- Uphold compliance with company policies and procedures, and all relevant local, state, and federal laws and regulations
- Engage in ongoing training and stay current on product and process changes
- Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards
- Conduct additional tasks as directed by leadership
- Maintain a full-time work schedule with regular, in-person attendance, including weekends
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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