Customer Service Representative (Bilingual)

Stockton, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $21.00

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

Educational Reimbursement

Employee assistance program

Job Description

California Check Cashing Stores, located in Stockton, CA, operates as part of the Community Choice Financial Family of Brands, one of the largest consumer specialty finance organizations in the United States. With over 1,500 brick-and-mortar stores across 24 states and online product offerings in 20 states, the company is dedicated to providing short-term financial services to customers when they need it most. The Community Choice Financial Family of Brands is deeply committed to making a positive impact in the communities it serves, offering a wide range of financial solutions such as check cashing, money transfers, and payment processing. The company has a strong reputation for fostering an inclusive, supportive work environment and values its diverse workforce, emphasizing career development and employee growth.

As a Customer Service Representative (CSR) at California Check Cashing Stores, you will be at the forefront of helping community members access critical financial services. This is a pivotal role in a high-performance, fast-paced environment where you will connect with customers to build lasting relationships. Your responsibilities will include processing various transactions such as check cashing, money transfers, and customer payments with accuracy and attention to detail, ensuring an exceptional in-store experience. The role offers comprehensive paid on-the-job training and continuous professional development opportunities through a robust learning management system. In addition, you will have access to cross-brand training that opens doors to further career advancement within any of the company’s eleven brands nationwide.

The position offers a competitive hourly wage of $21.00 and features a total compensation package that includes multiple insurance options, a 401(k) retirement plan with company match, educational reimbursement, and wellness programs. Employees benefit from a relaxed dress code, paid time off, and various employee perks such as mental health resources, life coaching, and exclusive discounts. The company strongly encourages team members to engage in ongoing training to stay updated on product knowledge and compliance requirements. California Check Cashing Stores values integrity, compliance, and professionalism, making this a rewarding opportunity for individuals dedicated to providing quality customer service while developing their career in the financial services sector.

Job Requirements

High school diploma or equivalent
Excellent verbal and written communication skills
Professional demeanor with customers and colleagues
Attention to detail and accuracy
Proficiency using phones, POS system, Microsoft Office, and other computer systems
Must be at least 18 years of age (19 in Alabama)
Background check required
Ability to meet physical demands including standing for most of the shift and lifting up to 25 pounds
Must maintain a full-time work schedule with regular, in-person attendance, including weekends

Job Qualifications

A high school diploma or equivalent
Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues
Meticulous attention to detail and ability to accurately enter data
Proficiency in using phones, POS system, Microsoft Office, and other computer systems
Must be at least 18 years of age (19 in Alabama)
Background check required
The ability to meet the physical demands of this position, including standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside of the store, and operating mechanical controls such as a keyboard
Experience in check cashing, document verification, and/or money order processing is preferred
Prior cash handling, cash drawer/vault management experience is preferred
Bilingual (English/Spanish) is a plus and may be required for certain locations
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated) is preferred

Job Duties

Connect with customers to cultivate lasting relationships that drive repeat business
Review, validate, and process customer transactions with accuracy
Maximize customer success by offering personalized financial services that fit their lifestyle
Enter and maintain customer information with precision and integrity into a point of sale (POS) system
Build new business by completing daily call campaigns
Assist in customer account management and collections by accepting payments and managing customer appointments
Perform duties outside of the office including on site vehicle appraisals, store errands, and external marketing
Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience
Maintain office security protocols and conduct proper opening and closing procedures
Uphold compliance with company policies and procedures, and all relevant local, state, and federal laws and regulations
Engage in ongoing training and stay current on product and process changes
Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards
Conduct additional tasks as directed by leadership
Maintain a full-time work schedule with regular, in-person attendance, including weekends