Customer Service Representative (Bilingual)

Check Into Cash, part of the Community Choice Financial Family of Brands, is a leading consumer specialty finance company in the United States, offering financial solutions through more than 1,500 stores spanning 24 states and online platforms in 20 states. Known for its dynamic and customer-centric approach, Check Into Cash provides critical short-term financial services designed to meet diverse community needs. The company prides itself on empowering its customers with flexible options, responsive service, and a friendly, inclusive environment. As a profitable and fast-growing organization, it supports employee growth and development through extensive training programs, leadership pathways, and career advancement opportunities. Check Into Cash hosts a culture aimed at long-term employee success, backed by recognition as a Military Friendly Employer, a top employer for Hispanic and Latino workers, and one of America’s greatest workplaces in financial services according to Newsweek in 2025.

The Customer Service Representative (CSR) role at Check Into Cash is a vital entry-level position that offers a unique blend of customer interaction, transactional responsibilities, and community engagement. As a CSR, you will be the face of the company, helping residents in your community access financial services such as check cashing, money transfers, and customer payments with accuracy and care. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced retail environment.

This position provides an hourly wage of $21.00 and is a full-time role requiring at least 40 hours per week with in-person attendance including weekends. The company offers comprehensive benefits, including paid on-the-job training, performance-based career advancement, educational reimbursement, and multiple medical insurance options with telemedicine and spending accounts. Additional perks include life and disability insurance, voluntary benefits like dental and vision, mental health resources, paid time off starting at 12 days in the first year, and a relaxed dress code allowing jeans and sneakers.

Beyond the transactional and operational duties, the CSR role also includes building lasting customer relationships, participating in community and in-store events, and embracing ongoing professional development. There are opportunities for cross-brand training within the Community Choice Financial brands, allowing you to explore varied career paths within the company. The firm prioritizes safety and compliance, empowering employees to uphold security protocols and relevant laws and regulations. With a focus on inclusion, the company invites candidates of all backgrounds to contribute to a supportive workplace environment. If you are committed, detail-oriented, and eager to grow within a company invested in your success, the Customer Service Representative position at Check Into Cash offers a rewarding career launchpad.