Customer Service Representative (Bilingual)

Speedy Cash is part of the Community Choice Financial Family of Brands, one of the largest consumer specialty finance organizations in the United States. The company operates more than 1,500 brick-and-mortar stores across 24 states and offers online financial products in 20 states. Known for its commitment to providing accessible short-term financial services, Community Choice Financial aims to support customers, team members, and communities with the power of choice and financial flexibility they need, especially during urgent financial situations. As a forward-thinking and impact-driven organization, the company values diversity, inclusion, and career development, offering extensive training and growth opportunities for its employees.

Speedy Cash, located in Round Rock, TX, is currently seeking a bilingual (English/Spanish) Customer Service Representative (CSR) to join their team. This entry-level position offers a starting hourly wage of $15.50 and plays a crucial role in delivering exceptional customer service while facilitating financial transactions such as check cashing, money transfers, and customer payments. As a CSR, you will be the frontline contact, engaging with a diverse customer base, providing personalized financial solutions that meet individual needs, and helping customers access the services they require promptly and effectively.

This role is designed for individuals who enjoy working in fast-paced, customer-focused environments and seek to build long-term careers in financial services. Speedy Cash emphasizes hands-on training, coaching, and professional development, recognizing that many senior leaders started their careers in similar entry-level positions. They invest heavily in employee growth through educational reimbursement programs, a robust learning management system with comprehensive e-learning modules, and cross-brand training that enables career mobility across multiple brands within the Community Choice Financial family.

Additionally, the company offers a supportive and inclusive workplace culture with attractive benefits and perks. These include medical, dental, and vision insurance options, life and disability insurance, a 401(k) retirement plan with company matching, paid time off starting with 12 days in the first year, employee assistance programs, and exclusive discount marketplaces. The workplace dress code is business casual and relaxed, promoting an environment where employees can feel comfortable and valued.

In this role, you will be responsible for assisting customers with accurate transaction processing, maintaining store appearance and security protocols, participating in community events, and supporting marketing activities such as calls and external outreach. You will be expected to work a full-time schedule with regular in-person attendance, including weekends, while contributing positively to team performance and customer satisfaction.

Speedy Cash and the Community Choice Financial Family of Brands pride themselves on being recognized as a Military Friendly Employer, a Top Employer for Hispanic and Latinos, and one of America’s Greatest Workplaces in Financial Services. They are committed to fostering an inclusive environment free from discrimination, encouraging candidates of diverse backgrounds to apply. Join Speedy Cash if you are a motivated and bilingual professional eager to embark on a career in financial services with abundant growth opportunities and comprehensive support.