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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $19.70
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid on-the-job training
Educational Reimbursement
multiple medical insurance options
401(k) retirement plan
Life insurance
Paid Time Off
Employee assistance program
Job Description
Community Choice Financial Family of Brands is one of the largest consumer specialty finance organizations in the United States. Operating over 1,500 brick-and-mortar stores across 24 states, along with online product offerings in 20 states, Community Choice Financial offers a diverse range of short-term financial services. The company is dedicated to providing customers with easy access to the financial solutions they need, exactly when they need them the most. The company represents more than 10 trusted brands and prides itself on its commitment to community service, professional development, and employee well-being. It is recognized as a Military Friendly Employer and... Show More
Job Requirements
- High school diploma or equivalent
- Excellent communication skills
- Professional demeanor
- Attention to detail
- Data entry skills
- Proficiency with phones and computer systems
- Minimum age requirement of 18 (19 in Alabama)
- Background check clearance
- Physical ability to stand for long periods and lift up to 25 pounds
- Willingness to work a full-time schedule including weekends
Job Qualifications
- A high school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Meticulous attention to detail
- Ability to accurately enter data
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
- Must be at least 18 years of age (19 in Alabama)
- Background check required in accordance with applicable law
- Ability to meet the physical demands of this position including standing up to 90 percent of the time and lifting up to 25 pounds
- Experience in check cashing, document verification, or money order processing is preferred
- Prior cash handling and cash drawer or vault management experience is preferred
- Bilingual (English/Spanish) is a plus and may be required for certain locations
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- Review, validate, and process customer transactions with accuracy
- Maximize customer success by offering personalized financial services that fit their lifestyle
- Enter and maintain customer information with precision and integrity into a point of sale (POS) system
- Build new business by completing daily call campaigns
- Assist in customer account management and collections by accepting payments and managing customer appointments
- Perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing
- Participate in in-store and community events
- Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience
- Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed
- Uphold compliance with company policies and procedures, and all relevant local, state, and federal laws and regulations
- Engage in ongoing training and stay current on product and process changes
- Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards
- Conduct additional tasks as directed by leadership
- Maintain a full-time work schedule with regular, in-person attendance, including weekends
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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