Customer Service Representative - Bilingual

Uline is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Established as a stable and successful company, Uline prides itself on delivering superior service and products to its diverse customer base. Located at the Georgia Branch at 705 Braselton Industrial Blvd, Braselton, GA, Uline offers a dynamic work environment focused on collaboration, professional growth, and innovation. The company upholds a drug-free workplace policy and requires all new hires to complete pre-employment hair follicle drug screening. This position is fully on-site, offering various shifts to accommodate different scheduling needs.

The role of a Bilingual Customer Service Representative at Uline is a critical position designed for candidates eager to deliver exceptional customer service experiences. This full-time role pays from $26 to $30 per hour with significant growth and earning potential. As a core member of the customer service team, the representative will work closely with customers to process orders, provide product recommendations, and resolve account inquiries using world-class technology. The position requires fluency in both English and Spanish to effectively communicate with a diverse customer base.

Beyond routine customer interactions, the role offers comprehensive training and development opportunities to sharpen communication, problem-solving, and product knowledge skills. Representatives will build strong business relationships with customers through phone, email, and chat, becoming experts in Uline’s extensive catalog of products and solutions. The company culture encourages one-on-one peer mentoring and offers a collaborative in-person setting with regular team events to foster connections and career development.

Uline values a fast, friendly, and customer-focused approach ensuring every customer receives legendary service. Employees benefit from a professional environment that supports learning and development and the chance to advance their careers within a company known for stability and success. The position is perfect for those looking to leverage their bilingual skills in a thriving corporate environment while enjoying comprehensive benefits and perks such as complete health insurance coverage, 401(k) employer match, multiple bonus programs, paid holidays, and generous paid time off. The facility at the Georgia Branch boasts best-in-class, clean, modern amenities including a first-class fitness center and beautifully maintained walking trails, promoting a healthy work-life balance.