Customer Service Representative (Auto)

Chesapeake, VA, USA|Remote, Onsite

Job Overview

Compensation

Hourly

Range $20.65 - $25.81

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) with Company Match

Tuition Assistance

Flexible work schedule

Job Description

GEICO, founded in 1936, is a leading auto insurance company and a proud member of the Berkshire Hathaway family of companies. As one of the largest auto insurers in the United States, GEICO is dedicated to providing quality coverage and exceptional service to millions of customers nationwide. With a strong commitment to innovation, GEICO constantly strives to exceed customer expectations while making a positive impact on the communities it serves. The company's culture emphasizes valuing employees, supporting career growth, and fostering an inclusive and collaborative environment. GEICO offers its employees the GEICO Pledge, which includes Great Company, Great Culture, Great Rewards, and Great Careers, ensuring a rewarding and fulfilling workplace for all associates.

The role of an Auto Customer Service Representative at GEICO is vital in reinforcing the company’s reputation for excellent customer service. Representatives play a key part in assisting policyholders by addressing their coverage needs, managing policy changes, resolving billing inquiries, and providing recommendations that enhance customer satisfaction. This position offers a rewarding career with competitive compensation, including a starting salary range of $20.65 to $25.81 per hour, with additional pay differentials for evening and weekend shifts. Employees benefit from comprehensive health and wellness benefits beginning on day one, immediate accrual of paid time off, a 401(k) plan with up to 6% company match that vests immediately, and tuition assistance for professional development. The opportunity also includes licensing and continuing education at no cost, flexible work arrangements with a combination of on-site and off-site work, and a supportive office located at 1345 Perimeter Parkway, Virginia Beach, VA. This position is perfect for individuals who are passionate about helping people and seeking to work in a dynamic, customer-focused environment that values their contributions and promotes ongoing learning and advancement.

Job Requirements

High school diploma or GED
Minimum of 1 year of customer-facing experience
Available to work evenings, weekends, and holidays
Experience in high-volume call centers preferred
Ability to multitask and prioritize
Strong interpersonal and problem-solving skills

Job Qualifications

Minimum of 1 year of customer-facing experience required
3+ years preferred
Experience in high-volume call centers with KPIs and measurable goals preferred
Active Personal Lines or Property and Casualty license preferred (training and exam fees provided)
High school diploma or GED required
College degree preferred
Strong customer service, interpersonal, problem-solving, and empathy skills
Adaptable, detail-oriented, and able to prioritize and multitask across platforms

Job Duties

Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations
Resolve customer concerns, ensuring a positive experience
Stay informed about GEICO's products and identify cross-selling opportunities to assist customers
Enhance customer satisfaction through meaningful interactions
Guide policyholders through coverage needs and policy changes
Address billing inquiries
Deliver world-class customer service