Customer Service Representative

Antioch, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.00 - $22.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Flexible spending account

401k

Paid Time Off

Job Description

Ashley Furniture is a globally recognized leader in the home furnishings industry, known for its dedication to quality, style, and affordability. With a strong heritage built on customer satisfaction and trust, Ashley has established itself as a favored brand worldwide. As the company continues its national expansion, opening new stores to meet increasing demand, it offers a dynamic and growing environment where employees can build rewarding careers. Ashley Furniture is committed to internal promotion and professional development, making it an excellent place for individuals seeking long-term career growth within the retail landscape.

The Customer Service Representative role at Ashley Furniture serves as the frontline ambassador for the brand. This position is responsible for delivering exceptional customer service that fosters positive experiences and lasting relationships with customers. Acting as the first point of contact for all customers, the representative supports various store operations with administrative and office duties that uphold the company’s standards of operational excellence. This role not only involves greeting customers in a warm, professional manner but also includes handling sales order processing, customer account management, and resolving issues efficiently while maintaining accurate records and compliance.

Individuals in this position will have the opportunity to work closely with sales teams, merchandising staff, and other store associates to ensure a seamless customer experience. The role requires proficiency in utilizing point-of-sale systems, retail management software, and Microsoft Office tools. This is a vital position that contributes significantly to Ashley’s retail success by ensuring customer satisfaction and supporting smooth daily operations. The company offers an hourly pay rate between $18.00 and $22.00 and provides employees with comprehensive benefits, including health, dental, and vision insurance, life and disability coverage, flexible spending accounts, a 401(k) plan, paid time off, and paid sick leave. Ashley Furniture values diversity and promotes equal employment opportunities based on qualifications, skills, and business needs, ensuring a supportive and inclusive workplace.

Job Requirements

Legally authorized to work in the US
At least 18 years old
High school diploma or equivalent
Knowledgeable Microsoft Office Suite and system transactions
One year of customer service, office, and/or administrative experience preferred
Ability to work flexible hours, including weekends and holidays
Maintain reliable attendance
Thrive in a team environment

Job Qualifications

High school diploma or equivalent
Knowledgeable in Microsoft Office Suite and system transactions
One year of customer service, office, and/or administrative experience preferred
Ability to work flexible hours, including weekends and holidays
Maintain reliable attendance
Thrive in a team environment

Job Duties

Greet all customers in a warm, professional manner representing Ashley's brand image
Provide exceptional customer service through all interactions including in-person, phone, and email communications
Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete and proper approvals are obtained before finalizing transactions
Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems
Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision
Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution
Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork
Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards
Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations
Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately
Complete any additional tasks as assigned by management