Customer Service Representative

The company is a dynamic logistics and distribution firm located in Lodi, California, specializing in efficient inventory management and customer-focused distribution services. This well-established organization prides itself on creating a supportive environment where professional growth and excellent customer service are paramount. The team is composed of dedicated professionals who are committed to ensuring smooth operations, timely deliveries, and superior client interactions. With a strong emphasis on communication and administrative accuracy, this company continuously strives to stay ahead in a competitive industry by embracing technological tools and best practices in customer service and distribution management.

We are currently seeking a dedicated Customer Service Representative to join our team on a full-time basis. The position offers a competitive pay rate ranging from $19.00 to $21.00 per hour and operates on a Monday to Friday schedule from 8:00 AM to 5:00 PM. This role involves providing exceptional customer service to both internal and external customers while also supporting various administrative and clerical functions within the distribution department. The ideal candidate must be highly detail-oriented, proficient in managing multiple priorities, and competent at communicating effectively across various channels such as phone, email, and internal systems.

As a Customer Service Representative, you will be responsible for processing customer inquiries, maintaining accurate records, and collaborating with internal departments to resolve issues promptly. Your role includes operating within ERP systems, such as JD Edwards, to update customer and inventory information, ensuring that all customer requests are handled accurately and efficiently. Beyond serving customers, you will perform a variety of clerical duties that support the department’s daily operations and contribute to the overall success of the distribution process. This position requires excellent communication skills, strong problem-solving capabilities, and the ability to build positive relationships with customers and coworkers alike.

In this fast-paced environment, the Customer Service Representative must demonstrate a high level of professionalism and accuracy while managing multiple tasks independently. The role is integral to enhancing customer satisfaction by ensuring seamless communication and service delivery. Candidates with prior experience in administrative roles within distribution or inventory settings are preferred, especially those familiar with ERP and Microsoft Office software. The successful candidate will enjoy a collaborative work atmosphere and the opportunity to contribute meaningfully to a well-respected company in the logistics industry. This role offers a unique opportunity for career advancement within a supportive and innovative company culture.