Customer Service Representative

Napa, CA, USA|

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Exact $19.00

Benefits

Full-time & Part-time shifts available

Direct Deposit with competitive weekly pay

Health & Wellness packages available for purchase

Education reimbursement program

Shift Differential Pay for select shifts and job titles

Management Bonus Program

Loyalty Service time Program

Job Description

Chevron Stations Inc (CSI) is a prominent company operating in the retail petroleum and convenience products sector, managing numerous gas stations across various locations. Specialized in providing fuel and a wide array of convenience items, CSI is dedicated to safety, teamwork, and delivering outstanding customer service. Established with a commitment to excellence and a 'People First, Excellence Always' motto, the company fosters a positive work environment that supports employee growth and career advancement. At CSI, employees are valued for their dependability, self-motivation, and ability to maintain safety standards while engaging with customers in a fast-paced retail environment.

This particular job opening is at the CSI retail station located at 4999 Petaluma Blvd North, Petaluma, CA 94952. The position focuses on sales and customer service within the station and involves handling multiple responsibilities ensuring smooth operation and customer satisfaction. As a team member, the individual will work both independently and collaboratively to manage sales transactions, maintain cleanliness, ensure safety compliance, and promote in-store products. The role demands a high degree of customer focus, with a strong emphasis on professionalism and courtesy. The employee is expected to follow all CSI policies and safety procedures, including food safety and loss prevention guidelines. This position, which offers competitive compensation ranging from $19.00 to $20.00 per hour, is available for both full-time and part-time shifts, including early mornings, evenings, weekends, overnight shifts, and holidays.

Key functions include operating point-of-sale systems accurately and efficiently, performing comprehensive cleaning of indoor and outdoor station areas, preparing food and beverage products inline with county health regulations, and ensuring continuous stock replenishment. Special attention is given to cash handling, security, and safety protocols to protect both employees and customers. CSI also values adherence to age-restriction laws for specific product sales, ensuring responsible commerce. Working at CSI requires physical stamina, including standing for extended periods, handling heavy lifting with proper techniques, and maintaining a safe work environment while operating equipment that generates high temperatures.

Beyond these operational duties, CSI emphasizes employee development through benefits such as health and wellness programs, education reimbursement, management bonus opportunities, and commuter benefits. The company is an equal opportunity employer, valuing diversity and inclusion, and committed to providing accommodations for qualified individuals with disabilities. This role offers a career path in a well-established retail company with a clear focus on safety, customer service excellence, and employee well-being, making it an excellent opportunity for motivated individuals seeking a role in retail fuel and convenience services.

Job Requirements

Must be sufficiently proficient in English to understand CSI policies safety training and job instructions and to effectively communicate with customers and or coworkers on work-related matters
Available to work a variety of hours which may include early mornings evenings weekends overnight shifts and holidays
Strong attention to detail
Ability to handle challenging situations professionally and exercise exceptional judgement
Ability to work both independently and in team settings
Must possess required up-to-date food handling certificates as required by law in specific locations
Cooking or restaurant experience preferred
Must be at least 18 years of age or older to work in California and Oregon locations
Must be at least 21 years of age or older to work in Washington locations
Must be at least 21 years of age or older to work graveyard shift from 10pm to 6am
Must be at least 21 years of age or older to work in management positions

Job Qualifications

Proficient in English to understand CSI policies safety training and job instructions
Strong attention to detail
Ability to handle challenging situations professionally and exercise exceptional judgement
Ability to work both independently and in team settings
Must possess required up-to-date food handling certificates as required by law in specific locations
Cooking or restaurant experience preferred

Job Duties

Maintain courteous professional contact with co-workers customers vendors and community at large
Maintain neat appearance and good personal hygiene in compliance with CSI image standards
Support and follow established safety security quality guidelines as well as CSI's policies procedures practices and programs
Report accidents or incidents to the manager immediately
Preserve safety of self fellow employees and all others in the work location by utilizing the CSI Loss Prevention process
Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation food handling preparation storage and disposal procedures
Follow federal law and company standards on carding customers for all age restricted products sold at the stations
Work professionally with vendors and contractors
Regular and punctual attendance is expected
Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products
Provide exceptional guest service Be courteous always greet and thank all customers while making eye contact
Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures
Maintain cash drawer to be at or below maximum level
Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales
CSI cash handling policies guidelines and procedures are followed consistently
Perform consistent station cleaning of the indoor and outdoor facilities including restrooms islands pumps and car wash if applicable
Prepare food and hot beverage products
Effectively manage ExtraMile and or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed
Actively promote store specials and other marketing programs
Cross-check price of delivered goods for accuracy
Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products including both retail space and cooler locations in the store
Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels Oregon only
May perform other duties as assigned by management