Customer Service Representative

Waterway is a leading car wash and convenience store company with a strong presence in the Chicago area, including its Northbrook location at 2300 Waukegan Rd. Known for its people-focused approach and commitment to quality service, Waterway has been recognized multiple times as a USA Today Top Workplace, reflecting its dedication to a supportive and engaging work culture. Waterway emphasizes employee growth, customer satisfaction, and operational excellence. The company provides a dynamic and energetic environment where team members are empowered to deliver exceptional service every day.

The Customer Service Associate (CSA) role at Waterway Northbrook presents an exciting opportunity for individuals looking to build a rewarding career in a company that values its employees and customers equally. This position involves engaging directly with customers, ensuring their needs are met with courtesy and efficiency while promoting Waterway's premium car wash services, Clean Car Club memberships, and retail merchandise. The role features a blend of indoor and outdoor duties, creating variety and keeping the workday fresh. CSAs play a critical role in maintaining a clean, safe, and welcoming environment both inside the convenience store and outside around fuel pumps and car wash areas.

Working as a CSA at Waterway means being part of a fun and active workplace with a team-focused culture supported by friendly managers and peers. Employees benefit from structured training and development programs that enhance sales, service, and operational skills, laying a clear path for advancement within the company. Flexible scheduling is offered to accommodate various availability preferences, including daytime, evening, mid-week, and weekend shifts. Additionally, the position provides notable perks such as free car washes, fuel and retail discounts, and a tuition assistance program offering up to $4,000 annually to support continuing education.

With starting compensation averaging $20 per hour, which includes a $17 base rate plus up to $5 per hour in sales bonuses, this role offers a financially rewarding arrangement for enthusiastic individuals passionate about customer service and sales. The work environment requires physical stamina and dedication, as associates often work outdoors year-round, standing for extended periods, and interacting actively with customers and team members. Waterway fosters a promote-from-within culture, offering cross-training opportunities and a management development program for those seeking long-term career growth.

This role is ideal for friendly, energetic candidates who love helping people and enjoy a lively, customer-focused environment. No prior experience is required, although a background in customer service, retail, or sales is preferred. Prospective associates must have a current and valid driver's license and demonstrate professional behavior consistent with company policies. Waterway prioritizes safety, cleanliness, and operational excellence, making this a great place for individuals who are motivated, customer-oriented, and eager to contribute to a top-tier team. Join Waterway Northbrook and be part of a company that truly values its employees and their contributions every day.