Customer Service Representative

Kent, WA, USA|Remote

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Exact $18.25

Benefits

Full-time shifts available

Part-time shifts available

Direct Deposit with competitive weekly pay

Health and wellness packages available for purchase

Education reimbursement program

shift differential pay

Management Bonus Program

Loyalty Service time Program

Commuter benefit Program

Job Description

Chevron Stations Inc (CSI) is a prominent retail company specializing in the sale of gasoline and convenience products across its network of service stations. Known for its commitment to safety, excellence, and customer service, CSI has established itself as a trusted brand in the petroleum and retail convenience sectors. The company emphasizes a people-first culture, prioritizing employee well-being alongside operational excellence to deliver outstanding service experiences at each station. CSI operates in various locations with a focus on maintaining professional standards, safety, and compliance with regulatory requirements. The company offers both full-time and part-time employment opportunities with competitive weekly pay and a structured benefits program, making it an attractive workplace for individuals seeking stable and rewarding careers in the retail service industry.

The role available at CSI's station located at 18015 East Valley HW, Kent WA, 98032, involves working as a Customer Service Associate responsible for providing exceptional customer service while ensuring safety and operational standards are met consistently. This position is ideally suited for individuals who are self-motivated, dependable, and possess a positive work attitude, with the ability to thrive in a fast-paced environment that requires total customer focus. The candidate will be expected to engage courteously with customers, maintain cleanliness and safety standards at the station, handle retail and fuel sales transactions accurately, manage inventory, and promote store specials to maximize sales. Attention to detail, the ability to maintain a neat personal appearance, and adherence to company policies and safety procedures are essential.

Employees in this role will also perform food handling and preparation duties while complying with county sanitation regulations and proper food safety procedures. The position entails significant physical activity, such as standing for long periods, bending, lifting, and exposure to outdoor and refrigerated environments. Given the responsibilities, candidates must be of legal working age with the ability to communicate effectively in English and demonstrate professionalism under challenging situations.

CSI offers its employees a supportive work environment with opportunities for growth, including education reimbursement programs, management bonus plans, shift differential pay, and loyalty service incentives. The company promotes a culture of safety and respect, providing all necessary training and reasonable accommodations for individuals with disabilities. This position’s compensation ranges from $18.25 to $19.25 per hour and includes access to health and wellness packages available for purchase, direct deposit payroll with weekly payments, and commuter benefits. With a clear commitment to equal employment opportunities, Chevron Stations Inc welcomes candidates from diverse backgrounds to apply and contribute to its mission of excellence in retail convenience and fuel services.

Job Requirements

must be at least 18 years of age or older to work in California and Oregon locations
must be at least 21 years of age or older to work in Washington locations
must be at least 21 years of age or older to work graveyard shift from 10pm to 6am
must be at least 21 years of age or older to work in management positions
must be able to stand and walk for long periods on hard and uneven surfaces
must be able to bend, lift, push, and move products using proper lifting techniques
able to follow the team-lift concept for objects over 25 pounds
must work safely with high temperature equipment using proper protective equipment
must be able to work in outdoor conditions and moderate exposure to walk-in coolers and freezers at 34 F or lower
frequent handwashing and attention to personal cleanliness standards required
must be sufficiently proficient in English to understand policies, safety training, and job instructions

Job Qualifications

proficient in English to understand policies, safety training, and job instructions, and to communicate effectively with customers and co-workers
available to work a variety of hours including early mornings, evenings, weekends, overnight shifts, and holidays
strong attention to detail
ability to handle challenging situations professionally and exercise exceptional judgement
ability to work independently and in team settings
possess required up-to-date food handling certificates as required by law (in specific locations only)
cooking or restaurant experience preferred

Job Duties

maintain courteous, professional contact with co-workers, customers, vendors, and community at large
maintain neat appearance and good personal hygiene in compliance with CSI image standards
support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs
report accidents or incidents to the manager immediately
preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process
ensure food safety hygiene in accordance with county regulations is followed including proper sanitation, food handling, preparation, storage and disposal procedures
follow federal law and company standards on carding customers for all age restricted products sold at the stations
work professionally with vendors and contractors
regular and punctual attendance is expected
follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products
provide exceptional guest service by being courteous, greeting and thanking all customers while making eye contact
conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures including retail and fuel sales transactions through multiple forms of payment
maintain cash drawer at or below maximum level, secure funds in safe, and perform cashier reconciliation at each end of shift
perform consistent cleaning of indoor and outdoor facilities including restrooms, islands, pumps, and car wash if applicable
prepare food and hot beverage products and manage ExtraMile and/or KKC foodservice and beverages to maximize sales and minimize loss
actively promote store specials and marketing programs
cross-check price of delivered goods for accuracy
distribute delivered goods orderly throughout the store ensuring shelves are stocked
observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel (Oregon only)
perform other duties as assigned by management