Customer Service Representative

Waterway is a leading car wash and convenience store company with multiple locations in the Kansas City metropolitan area, including Leawood, Overland Park North, Overland Park South, and Stateline. Known for its customer-centric approach and vibrant work culture, Waterway has been recognized multiple times as a top workplace by USA Today and the St. Louis Post Dispatch. The company prides itself on a supportive, team-based environment that emphasizes personal growth, community involvement, and delivering exceptional service to every customer who walks through the door or drives into the car wash.

The Customer Service Associate (CSA) role at Waterway is more than a typical retail or service position; it offers an exciting opportunity to shine every day while developing valuable skills in sales, customer engagement, and operational excellence. CSAs at Waterway effectively wear multiple hats, working both indoors and outdoors in a fast-paced, dynamic environment. This role involves greeting customers, selling premium car wash services, Clean Car Club memberships, and additional retail products, all while ensuring the cleanliness and safety of both the indoor retail space and exterior areas such as pump islands and car wash tunnel entrances.

Flexibility is a key aspect of this position, with schedules designed around employee availability—including daytime, evening, mid-week, and weekend shifts—to accommodate a variety of lifestyles. Compensation is competitive, offering an average of $20 per hour, consisting of a $16 per hour base wage plus up to $5 per hour in sales bonuses. Waterway encourages growth within the organization through structured training programs, cross-training opportunities, and a clear path to advancement, including a Management Development Program.

Beyond the immediate role, Waterway invests in its team members by providing perks such as free car washes, discounts on fuel and retail items, and a generous tuition assistance program offering up to $4,000 per year to support continuing education. This fosters an environment where employees feel valued and motivated. Waterway's customer service associates contribute directly to creating a welcoming atmosphere that not only meets but exceeds customer expectations, reinforcing the company’s commitment to excellent service and community care.

Working as a CSA at Waterway means being part of a fun, active workplace where you engage with customers and colleagues regularly, learn new skills in sales and service, and work in a safe, well-organized environment. Whether assisting customers inside the store or serving them at the gas pumps and car wash entrance, you’ll play a key role in delivering memorable customer experiences. If you're looking to join a company that values your contribution, offers meaningful career paths, and provides a supportive, energetic environment, this opportunity at Waterway is the perfect fit.