Customer Service Representative

U-Haul is a well-established company that has been serving do-it-yourself movers and their households since 1945. It was founded by L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, to meet the widespread need for one-way, nationwide moving equipment after World War II. U-Haul's innovative approach allowed the cost of ownership to be shared among many users, greatly facilitating mobility across the U.S. and Canada. Over the decades, U-Haul has grown into a trusted brand known for its rental trucks, trailers, and moving supplies, all designed to help customers move efficiently and affordably.

The company is recognized not only for its practical products but also for its commitment to fostering a culture of health and wellness among its employees. U-Haul Holding Company and its affiliates adhere to a strict no-nicotine hiring policy in many states, reflecting their dedication to promoting healthier lifestyles. U-Haul provides numerous benefits to its team members, including health insurance, paid time off, and educational opportunities, fostering career growth and employee well-being.

The Customer Service Representative role at U-Haul is critical in delivering the company’s exceptional customer service and ensuring customers receive support throughout their rental experience. This in-person position pays from $19.00 per hour and offers candidates the opportunity to start and get paid quickly through a unique "Hire Fast, Pay Fast" initiative, which includes paid working interviews and hiring bonuses.

As a Customer Service Representative, you will be the face of U-Haul and a vital member of a supportive team. Your primary responsibilities will include assisting customers with U-Haul products and services both inside and outside the retail center, using smartphone-based U-Scan technology to manage rental transactions and inventory, and maintaining the equipment by inspecting and cleaning trucks and trailers. You will also be responsible for physically moving and hooking up vehicles, installing hitches, and filling propane tanks, with certification provided upon employment.

The role demands a hands-on approach, including the operation of forklifts after certification and continuous learning through U-Haul University to improve your skills and knowledge. This dynamic role combines customer interaction, technical skill, and physical activity, making it ideal for motivated, friendly individuals who enjoy helping others and want to grow within a stable company.

U-Haul offers a broad range of benefits designed to support employees’ health, financial security, and personal development. These include health, dental, and vision insurance, life insurance, 401(k) savings plans, employee stock ownership plans, and various reimbursement programs for gym memberships and educational apps. Other benefits include paid holidays, vacation, and sick days, along with legal program access, travel insurance, identity theft protection, and financial wellness programs.

Working as a Customer Service Representative at U-Haul means joining an inclusive, equal opportunity employer that values diversity and accommodates individual needs during the hiring process. The role requires physical stamina and the ability to handle equipment weighing up to 50 pounds, work safely around machinery and chemicals, and adhere to protective measures.

This job is perfect for individuals seeking career stability, opportunities to advance, and the chance to work in an energetic, customer-focused environment. With the immediate hiring and payment system, hands-on training, and comprehensive benefits package, U-Haul provides a supportive platform for new team members to succeed and thrive.