Customer Service Representative

Uline is a family-owned company and a leading distributor of shipping, industrial, and packaging materials in North America. With over 9,800 employees across 14 locations, Uline is committed to providing exceptional service and robust growth opportunities within a stable and successful company framework. Known for its professional work environment, Uline emphasizes employee development, teamwork, and customer satisfaction as key pillars of its business. The company maintains a drug-free workplace, requiring all new hires to complete a pre-employment hair follicle drug screening, and all positions are on-site, reflecting a strong commitment to in-person collaboration and connectivity among team members.

The Customer Service Representative position at Uline’s Georgia Branch in Braselton, GA, offers a competitive hourly pay rate ranging from $25 to $30 with significant growth and earning potential. Various full-time on-site shifts are available, providing employees with flexibility and the chance to grow within the company. This role is designed for individuals who are fast, friendly, and customer-focused, ready to engage deeply with order details to deliver the outstanding service Uline’s customers expect and appreciate.

As a Customer Service Representative at Uline, you will be empowered through comprehensive training that hones your communication and problem-solving skills. You will work in a supportive professional environment that includes one-on-one peer mentoring and numerous opportunities for career advancement. The role encourages building strong relationships within a collaborative in-person team setting, further supported by regular team events which foster workplace camaraderie and motivation.

Your primary responsibilities will include processing customer orders accurately and efficiently, making informed product recommendations, and managing account inquiries using world-class technological tools. You will become a product and solutions expert, enabling you to respond promptly and confidently to customers’ product, pricing, and shipping questions. The role involves building meaningful business relationships with customers by engaging with them through multiple channels such as phone, email, and chat.

Understanding customers’ needs and recommending Uline’s best solutions is central to the role, as is assisting customers in navigating Uline’s website and online ordering platform seamlessly. The position demands excellent listening skills and a problem-solving mindset, with prior customer service experience considered a plus but not mandatory, as eager learners will receive full training.

Uline offers a well-rounded benefits package including complete health insurance coverage, a 401(k) plan with a 6% employer match commencing day one, multiple bonus programs, paid holidays, generous paid time off, and a Tuition Assistance Program supporting professional continuing education. Employees enjoy working in best-in-class, clean, modern facilities featuring first-class fitness centers and beautifully maintained walking trails, contributing to a positive and healthy work environment. Uline takes pride in fostering an environment where employees are valued, and their well-being and professional growth are prioritized.