Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
extended health insurance
Dental Insurance
Vision Insurance
employee discount
Life insurance
Disability insurance
Flex Spending Account
401k
Paid Time Off
Job Description
Ashley Furniture, a cornerstone in home furnishings for over 75 years, is recognized as the largest manufacturer in the industry. With a global reach and a reputation built on quality, style, and affordability, Ashley Furniture continues to transform living spaces worldwide. As a trusted brand, it has expanded its retail presence by opening more stores to meet the growing customer demand, ensuring accessibility to its premium products. This expansion reflects the company’s commitment to exceptional customer experiences and operational excellence, distinguishing it as a leader in home furnishings retail.
The role of Customer Service Representative at Ashley Furniture is a pivotal position within the retail framework. As the front-line ambassador, the Customer Service Representative embodies the brand’s dedication to superior customer service, serving as the first point of contact for customers. This role involves not only greeting customers warmly and professionally but also providing comprehensive support through all channels of communication including in-person interactions, phone, and email. Beyond customer engagement, the position supports store operations from an administrative perspective, carrying out essential office functions that underpin the store’s success.
The Customer Service Representative’s responsibilities encompass a wide array of duties that contribute directly to customer satisfaction and operational efficiency. These include assisting with sales order processing, ensuring accuracy and compliance with required documentation, and managing customer accounts by handling credit applications and financing arrangements. Financial accuracy is crucial in this role, with responsibilities that include cash handling and following established procedures under supervision. The representative also plays an integral role in resolving customer inquiries and concerns promptly and professionally, escalating complex issues when necessary to maintain a high standard of service.
Operational excellence is further supported through audit and compliance assistance, where the representative helps gather and verify documentation for management processes. Maintaining clear and accurate documentation, preparing reports, and ensuring proper filing of sales and office paperwork are also key aspects of the role. Collaboration is essential; the representative works closely with sales teams, merchandising personnel, and other store associates to create a seamless customer experience and contribute to the smooth running of the store.
Proficiency in technology is required, utilizing point-of-sale systems, retail management software, and Microsoft Office Suite to execute duties efficiently. The position requires adaptability and the ability to perform additional tasks as assigned by management. This dynamic role demands excellent interpersonal skills, attention to detail, and a commitment to representing Ashley Furniture's brand image at every customer touchpoint. The Customer Service Representative plays a vital role in upholding the company’s legacy of quality and service while embracing the challenges of a fast-paced retail environment.
The role of Customer Service Representative at Ashley Furniture is a pivotal position within the retail framework. As the front-line ambassador, the Customer Service Representative embodies the brand’s dedication to superior customer service, serving as the first point of contact for customers. This role involves not only greeting customers warmly and professionally but also providing comprehensive support through all channels of communication including in-person interactions, phone, and email. Beyond customer engagement, the position supports store operations from an administrative perspective, carrying out essential office functions that underpin the store’s success.
The Customer Service Representative’s responsibilities encompass a wide array of duties that contribute directly to customer satisfaction and operational efficiency. These include assisting with sales order processing, ensuring accuracy and compliance with required documentation, and managing customer accounts by handling credit applications and financing arrangements. Financial accuracy is crucial in this role, with responsibilities that include cash handling and following established procedures under supervision. The representative also plays an integral role in resolving customer inquiries and concerns promptly and professionally, escalating complex issues when necessary to maintain a high standard of service.
Operational excellence is further supported through audit and compliance assistance, where the representative helps gather and verify documentation for management processes. Maintaining clear and accurate documentation, preparing reports, and ensuring proper filing of sales and office paperwork are also key aspects of the role. Collaboration is essential; the representative works closely with sales teams, merchandising personnel, and other store associates to create a seamless customer experience and contribute to the smooth running of the store.
Proficiency in technology is required, utilizing point-of-sale systems, retail management software, and Microsoft Office Suite to execute duties efficiently. The position requires adaptability and the ability to perform additional tasks as assigned by management. This dynamic role demands excellent interpersonal skills, attention to detail, and a commitment to representing Ashley Furniture's brand image at every customer touchpoint. The Customer Service Representative plays a vital role in upholding the company’s legacy of quality and service while embracing the challenges of a fast-paced retail environment.
Job Requirements
- Legally authorized to work in the US
- at least 18 years old
- high school diploma or equivalent
- knowledgeable Microsoft Office Suite and system transactions
- 1 year of customer service, office, and or administrative experience preferred
- ability to work flexible hours including weekends and holidays
- maintain reliable attendance
- thrive in a team environment
Job Qualifications
- High school diploma or equivalent
- 1 year of customer service, office, or administrative experience preferred
- knowledgeable in Microsoft Office Suite and system transactions
- strong communication and interpersonal skills
- ability to work in a team environment
- ability to handle multiple tasks and prioritize effectively
Job Duties
- Greet all customers in a warm, professional manner representing Ashley's brand image
- provide exceptional customer service through in-person, phone, and email communications
- assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete and approvals are obtained
- process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems
- follow established cash handling procedures, process payments accurately, and reconcile transactions under office manager supervision
- address customer inquiries and concerns professionally, escalating complex issues to management and ensuring resolution
- support management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy
- maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed
- work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations
- utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately
- complete any additional tasks as assigned by management
Job Criteria
Experience
No experience required
Job Location
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