Customer Service Representative

Circle U Foods, Inc. is a dedicated food manufacturing company committed to delivering high-quality food products alongside outstanding customer service. With a strong focus on innovation, efficiency, and food safety, Circle U Foods operates with a mission to exceed customer expectations while fostering an inclusive and empowering work environment. The company prides itself on its diverse culture and a family-like atmosphere that encourages accountability and continuous improvement among all team members. Circle U Foods values ethical practices, safety, and transparency, building lasting partnerships with customers and stakeholders to contribute positively to the food industry and the community it serves.

The Customer Service Representative at Circle U Foods serves as a pivotal liaison between the company and its customers. This position involves managing the entire customer journey from order receipt through to final delivery, ensuring that customer requirements are met with accuracy and efficiency. The role demands close collaboration with various internal departments, including Operations, Production, Quality, Inventory Control, Shipping and Receiving, Purchasing, and Accounting. The ideal candidate will be highly organized and detail-oriented, capable of handling multiple priorities in a fast-paced food manufacturing setting. Key responsibilities include managing customer accounts, coordinating orders, resolving issues, and maintaining excellent communication channels to provide an exceptional customer experience.

This employment opportunity is for a full-time corporate office position with an hourly pay range of $18.00 to $20.00. The Customer Service Representative will use strong communication and problem-solving skills daily, while contributing to continuous improvement initiatives aimed at enhancing operational efficiency and customer satisfaction. The role requires proficiency in customer order management software, transportation scheduling tools, and Microsoft Office applications. Additionally, bilingual candidates proficient in English and Spanish are preferred to better serve the diverse customer base. Working conditions include a combination of office work and occasional exposure to a manufacturing environment, requiring the ability to sit at a desk for extended periods as well as move around the facility as needed. Physical demands may include occasional lifting of items up to 30 pounds and working amid typical food production surroundings such as machinery noise and varying temperatures.

Circle U Foods offers a comprehensive benefits package, including company-paid employee-only health (HMO) coverage, dental, vision, life insurance, and access to voluntary insurance plans such as short-term disability, accident, hospital, and critical illness coverage. Paid time off accrues based on tenure, with two weeks for up to five years of service, three weeks for five to ten years, and four weeks for over ten years, supporting employee work-life balance and well-being. The company is an equal opportunity employer committed to fostering an inclusive workplace that celebrates diversity.

Applicants must be legally authorized to work in the United States, be at least 18 years old, and have reliable transportation. Pre-employment screening includes a background check and drug test to ensure a safe and trustworthy workplace. Overall, Circle U Foods provides a stable and rewarding career opportunity for motivated individuals eager to contribute to a respected company in the food manufacturing industry.