Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $18.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Flex Spending Account
401k
Paid Time Off
employee discount
Job Description
Ashley Furniture has been a leading home furnishings manufacturer for over 75 years, earning its reputation as the largest in the industry worldwide. Dedicated to quality, style, and affordability, Ashley Furniture has transformed homes across the globe while maintaining a commitment to customer satisfaction and operational excellence. The company is continuously expanding its footprint by opening new retail stores to meet the growing customer demand, emphasizing a strong brand image synonymous with trust and recognized excellence in the home furnishings marketplace.
As a customer-centric retailer, Ashley Furniture is looking for a Customer Service Representative to join its team, serving as the frontline ambassador that drives exceptional customer experiences. This full-time position plays a critical role in supporting day-to-day store operations, providing administrative assistance, and fostering customer relationships that enhance customer loyalty and drive sales success. The Customer Service Representative engages with customers in person, over the phone, and via email to ensure all interactions reflect Ashley Furniture’s commitment to superior service and brand values.
The role involves greeting customers warmly and professionally, assisting with sales order processing, managing customer accounts, and handling cash and financial transactions in compliance with company policies. The representative acts as a problem solver by professionally addressing customer concerns and escalating issues as needed to management for timely resolution. They also assist with audits, inventory, and compliance processes, ensuring operational integrity. The position requires collaboration with sales teams, merchandising associates, and other store staff to maintain smooth operations.
Technology skills are essential, as the role makes use of point-of-sale systems, retail management software, and Microsoft Office Suite to conduct work efficiently. The representative is expected to complete additional administrative tasks assigned by management, showing flexibility and a willingness to contribute wherever needed. Work hours may include varied shifts, weekends, holidays, and rotations for store opening and closing duties.
Ashley Furniture values diversity and inclusivity, making employment decisions based on skills, qualifications, merit, and business needs. This opportunity offers competitive hourly compensation ranging from $18.00 to $22.00, along with comprehensive benefits including health, dental, vision insurance, life and disability insurance, flexible spending accounts, 401(k), paid time off, and employee discounts. Joining Ashley Furniture means becoming part of a family-oriented company dedicated to community engagement, environmental stewardship, and upholding core values that support both employee and customer success.
As a customer-centric retailer, Ashley Furniture is looking for a Customer Service Representative to join its team, serving as the frontline ambassador that drives exceptional customer experiences. This full-time position plays a critical role in supporting day-to-day store operations, providing administrative assistance, and fostering customer relationships that enhance customer loyalty and drive sales success. The Customer Service Representative engages with customers in person, over the phone, and via email to ensure all interactions reflect Ashley Furniture’s commitment to superior service and brand values.
The role involves greeting customers warmly and professionally, assisting with sales order processing, managing customer accounts, and handling cash and financial transactions in compliance with company policies. The representative acts as a problem solver by professionally addressing customer concerns and escalating issues as needed to management for timely resolution. They also assist with audits, inventory, and compliance processes, ensuring operational integrity. The position requires collaboration with sales teams, merchandising associates, and other store staff to maintain smooth operations.
Technology skills are essential, as the role makes use of point-of-sale systems, retail management software, and Microsoft Office Suite to conduct work efficiently. The representative is expected to complete additional administrative tasks assigned by management, showing flexibility and a willingness to contribute wherever needed. Work hours may include varied shifts, weekends, holidays, and rotations for store opening and closing duties.
Ashley Furniture values diversity and inclusivity, making employment decisions based on skills, qualifications, merit, and business needs. This opportunity offers competitive hourly compensation ranging from $18.00 to $22.00, along with comprehensive benefits including health, dental, vision insurance, life and disability insurance, flexible spending accounts, 401(k), paid time off, and employee discounts. Joining Ashley Furniture means becoming part of a family-oriented company dedicated to community engagement, environmental stewardship, and upholding core values that support both employee and customer success.
Job Requirements
- Legally authorized to work in the US
- At least 18 years old
- High school diploma or equivalent
- Knowledgeable in Microsoft Office Suite and system transactions
- Minimum of 1 year customer service or administrative experience preferred
- Ability to work flexible hours including weekends and holidays
- Maintain reliable attendance
- Thrive in a collaborative team environment
Job Qualifications
- High school diploma or equivalent
- At least 1 year of customer service, office, and/or administrative experience preferred
- Proficient knowledge of Microsoft Office Suite and retail management systems
- Strong communication and interpersonal skills
- Ability to thrive in a team environment
- Ability to work flexible hours including weekends, holidays, and varied shifts
- Reliable attendance and punctuality
Job Duties
- Greet all customers in a warm, professional manner
- Provide exceptional customer service through in-person, phone, and email communications
- Assist with processing sales orders accurately and efficiently
- Process customer credit applications and assist with financing arrangements
- Follow established cash handling procedures and reconcile transactions
- Address customer inquiries and concerns professionally, escalating when necessary
- Support Management with operational audits, inventory processes, and compliance checks
- Maintain accurate records and prepare routine reports
- Work cooperatively with sales and merchandising teams to ensure smooth operations
- Utilize point-of-sale systems, retail management software, and Microsoft Office Suite
- Complete additional tasks as assigned by management
Job Criteria
Experience
No experience required
Job Location
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