Customer Service Representative

Waterway is a leading premium car wash and convenience store company, recognized as a multi-time USA Today Top Workplace. The company operates with a commitment to delivering exceptional customer experiences in a friendly, supportive environment. Waterway's focus is on providing top-tier car wash services, Clean Car Club memberships, and a variety of retail products across multiple locations, including its prominent Skokie, Illinois site. This company prides itself on its people-focused culture, offering structured training, career advancement opportunities, flexible scheduling, and competitive compensation. It is a dynamic workplace that blends outdoor and indoor work conditions to keep the day engaging for team members. Waterway values diversity and inclusion and is an equal opportunity employer dedicated to maintaining a respectful and productive work environment. They encourage employees to grow their careers while enjoying great perks such as tuition assistance, discounts, and a supportive team atmosphere.

The Customer Service Associate (CSA) role at Waterway's Skokie location is designed for individuals passionate about delivering excellent customer service while engaging in a fast-paced, energetic environment. As a CSA, you will actively interact with customers at different touchpoints such as car wash tunnel entrances, gas pumps, and the retail store. The position blends salesmanship with operational duties, including selling premium car wash services and memberships, as well as trending retail merchandise. You will play a key role in creating a welcoming atmosphere, maintaining cleanliness and safety standards both inside and outside the store, and ensuring customer satisfaction at every visit. The flexible scheduling accommodates various availabilities, offering shifts during daytime, evenings, mid-week, and weekends. The compensation package averages $20 per hour, comprising a base pay and sales bonuses, reflecting the company's dedication to rewarding performance. Waterway's work culture emphasizes fun, teamwork, and development, supported by managers who invest in your growth. Joining Waterway means entering a career path filled with continued learning, promotional opportunities, and the chance to be part of a highly respected organization within the retail and service industry.