Customer Service Representative

Waterway is a renowned car wash and convenience store company known for delivering premium car wash services combined with exceptional customer experience. Established with a commitment to quality service and customer satisfaction, Waterway operates several locations across the St. Louis area, including the Richmond Heights location at 1200 S. Brentwood Blvd, Richmond Heights MO, 63117. The company prides itself on its inclusive, people-focused culture, recognized multiple times by USA Today and St. Louis Post Dispatch as a Top Workplace. This recognition reflects Waterway's dedication to fostering a supportive team environment where employees are valued, engaged, and poised for professional growth. The company offers flexible schedules accommodating daytime, evening, mid-week, and weekend shifts to suit employee availability. The average compensation for this role is approximately $22 per hour, which includes an $18 base hourly wage plus up to $5 per hour in sales bonuses. The role of Customer Service Associate (CSA) at Waterway Richmond Heights presents a dynamic opportunity for individuals eager to impact the customer experience positively while enjoying a vibrant work atmosphere. As a CSA, your primary responsibility will involve engaging with customers to meet their needs effectively, whether at the car wash tunnel entrance, gas pumps, or inside the retail store. The position emphasizes selling premium car wash services, Clean Car Club memberships, and various trendy retail items. This role offers diverse daily tasks, including rotating between indoor and outdoor duties, maintaining the cleanliness and organization of both the outdoor pump areas and the indoor retail store, ensuring a pleasant environment for all customers. The position is ideal for individuals who enjoy dynamic interactions and a balance of sales and customer service responsibilities. Beyond the daily duties, Waterway prioritizes employee development with structured training programs, clear paths for promotion, and opportunities for cross-training within the company. Employees benefit from a diverse range of perks including free car washes, fuel and retail store discounts, and a generous tuition assistance program offering up to $4,000 per year for educational pursuits. The work culture at Waterway is described as fun, active, and team-oriented with supportive managers and coworkers committed to helping each other succeed. The role demands a professional demeanor, adherence to safety and health codes, and the ability to perform all essential functions safely without endangering oneself or others. The company emphasizes compliance with all local and state regulations relating to food service, tobacco, and alcohol sales. For candidates who value a people-focused role in a fast-paced environment with opportunities for advancement, Waterway's Customer Service Associate role offers a rewarding career path in a renowned, community-trusted brand that genuinely values its team members.