Customer Service Representative

Pacific Coast Composites is a well-established company with more than 30 years of dedicated experience serving the aerospace industry. The company's foundation is built on its commitment to providing aerospace materials and accessories that meet the specific needs of its customers. Pacific Coast Composites stands out by offering an alternative to the traditional challenges of large inventory levels and long lead times that often disrupt operations. Their mission is to deliver the exact products in the quantities requested, precisely when customers need them, without ever sacrificing quality, ethics, or the invaluable relationships they have cultivated with their clients.

The company operates with a customer-centric approach, understanding the critical demands of the aerospace sector, where timely delivery and product reliability are paramount. This ethos has enabled Pacific Coast Composites to build a reputation as a trusted partner within the industry, consistently providing outstanding service and dependable supply solutions.

This full-time Customer Service Representative role offers a competitive pay rate of $23 per hour and comes with an attractive benefits package, including medical, dental, and vision insurance, disability and life insurance, a referral program, and paid time off. Working at Pacific Coast Composites means joining a company that values and nurtures its employees, providing a supportive work environment geared toward growth and success.

As a Customer Service Representative, you will play a vital role in maintaining and enhancing customer satisfaction, serving as a primary point of contact through various communication channels such as phone, email, and written correspondence. Your responsibilities will include processing purchase orders and credit card payments efficiently while supporting company growth initiatives by fostering teamwork and a strong focus on customer retention. This position requires dedication not only to client interactions but also to assisting various departments in achieving their goals, making it an integral part of the company’s operational success.

Working in an 8-hour day shift in-person environment, you will contribute directly to the firm’s commitment to excellence and service. Additionally, this role requires compliance with U.S. Government space technology export regulations, specifically the International Traffic in Arms Regulations (ITAR), meaning candidates must be U.S. citizens, lawful permanent residents, protected individuals under U.S. code, or eligible to obtain authorization from the U.S. Department of State.

Pacific Coast Composites also takes pride in being an equal opportunity employer dedicated to diversity and inclusion in the workplace. Their policies strictly prohibit any form of discrimination or harassment, ensuring a fair hiring process based on qualifications, merit, and business needs. By joining this team, you will be part of an organization that values integrity, equality, and mutual respect.