Customer Service Representative

Uline is a prestigious family-owned company recognized as North America's leading distributor of shipping, industrial, and packaging materials. With a robust workforce of over 9,800 employees and 14 strategically located facilities, Uline commits itself to delivering exceptional products and services that cater to diverse business needs. Known for its culture of stability, success, and a drug-free work environment, Uline provides a professional setting where employees are empowered to grow and excel. The company ensures compliance with safety and drug screening protocols, including hair follicle drug testing for all new hires, underlining its commitment to workplace safety and employee well-being. As an Equal Employment Opportunity (EEO), Affirmative Action (AA), Veteran, and Disabled Employer, Uline fosters an inclusive work environment where every individual is valued.

The Washington Branch located at 3131 Hogum Bay Road NE, Lacey, WA offers a dynamic full-time role as a Customer Service Representative, with pay ranging from $25 to $30 per hour plus significant growth and earning potential. This role is central to Uline’s commitment to providing fast, friendly, and customer-focused service. Customer Service Representatives at Uline are not just order takers; they are problem solvers and product experts who dig deep into order details to deliver legendary service that customers love. The position involves working various on-site shifts in a modern, collaborative environment where team events and peer mentoring bolster professional development and connection.

Employees in this role receive in-depth training aimed at sharpening their communication and problem-solving skills, preparing them to be product and solutions experts capable of handling complex customer inquiries swiftly and confidently. Their responsibilities span multiple communication channels, including phone, email, and chat, where building strong relationships with customers is essential. Representatives assist customers with order processing, product recommendations, and account inquiries while helping them navigate Uline’s website and online ordering system. They are expected to understand customer needs fully and recommend the best Uline solutions, fostering satisfaction and loyalty. The company supports continuous career growth and offers a stimulating work environment that values learning, development, and meaningful connections.