Customer Service Representative

SRS Distribution Inc. is a leading building materials distributor providing top-quality products and services to contractors, builders, and retailers. Located in Huntsville, Alabama, SRS Distribution is part of a nationwide network dedicated to delivering exceptional service and value to customers through an extensive product portfolio and reliable logistics. The company prides itself on cultivating a dynamic, inclusive work environment guided by the core principles of integrity, teamwork, and innovation. Known for its commitment to employee development and community involvement, SRS Distribution fosters a culture where team members are encouraged to grow personally and professionally while delivering industry-leading results. As an equal opportunity employer, SRS Distribution emphasizes diversity and inclusion, welcoming candidates from all backgrounds into its thriving corporate family.

The Customer Service Representative role at SRS Distribution's Huntsville branch is a critical frontline position responsible for ensuring customer satisfaction and supporting business growth through exemplary service and effective communication. This role engages directly with walk-in customers, providing personalized counter support and timely resolution of inquiries and complaints via phone and email. The representative also acts as a liaison among sales, driving, and warehouse teams to facilitate smooth order fulfillment and inventory management. Proficiency in CRM and ERP systems is essential to accurately process transactions and maintain customer records. This on-site position demands a proactive, customer-centric approach aligned with the company's "Make Money and Have Fun!" culture, emphasizing a positive attitude and teamwork. Fluency in both English and Spanish is preferred, enhancing communication and broadening the company’s reach within diverse customer communities.

Ideal candidates will possess strong interpersonal skills, a sales-driven mindset, and experience managing B2B relationships within the building materials distribution sector. The role provides opportunities for advancement into sales or management through demonstrated performance and leadership potential. Physical requirements for the position primarily involve sedentary work with periodic movement to assist customers and access equipment. SRS Distribution offers competitive compensation paid weekly or bi-weekly, discretionary bonuses, comprehensive benefits, and a supportive work atmosphere fostering innovation and career growth. Compliance with company policies, safety standards, and a clean driving record are prerequisites. Overall, this role is suited for motivated individuals eager to contribute to a fast-paced, deadline-driven environment while upholding SRS Distribution’s commitment to exceptional service and community building.