Customer Service Representative

Heritage Landscape Supply Group is a leading supplier and distributor in the landscaping industry, dedicated to providing high-quality materials and exceptional customer service to both commercial and residential customers. As part of the larger SRS Distribution Inc., Heritage Landscape Supply Group operates within a well-established national structure, ensuring its customers have access to a diverse and comprehensive inventory of landscaping products. The company is committed to supporting its clients through efficient, reliable, and knowledgeable service, fostering lasting relationships that promote customer satisfaction and loyalty. Known for its customer-centric approach, Heritage Landscape Supply Group values teamwork, innovation, and integrity as core elements of its business operations.

The FT Counter Sales/Customer Sales role at Heritage Landscape Supply Group is integral to the customer experience, serving as a primary point of contact for clients visiting the sales counter or reaching out via phone and email. This full-time position is tailored for individuals who excel in multitasking and thrive in a dynamic customer service environment. The role entails accurate order entry, assisting customers with inquiries, and providing product recommendations to meet their landscaping needs. Employees in this position must effectively manage inventory accuracy by participating in cycle counts and coordinating with warehouse and sales teams to ensure smooth operations and timely deliveries.

This position operates on a four-day workweek schedule that includes Saturdays during the Spring and Summer months to accommodate the season's high demand. Candidates may also have the option to work a five-day week during peak seasons, underscoring the company’s flexibility and responsiveness to business needs. The candidate will be empowered with modern sales systems to streamline workflow and maintain an organized workspace, demonstrating Heritage Landscape Supply Group’s commitment to leveraging technology for enhanced productivity.

The role requires a professional demeanor and strong communication skills as it involves direct customer engagement, handling complex transactions, and managing special order requests. Those who succeed will have a passion for customer service and a proactive attitude toward solving problems and ensuring customer satisfaction. Heritage Landscape Supply Group also values diversity and inclusivity, being an Equal Employment Opportunity employer that provides opportunities without discrimination based on race, gender, age, disability, or other protected characteristics.

The company offers a comprehensive benefits package reflecting its investment in employees' well-being, including competitive compensation, retirement plans with company matching, health benefits, paid time off, and various wellness programs. Candidates joining Heritage Landscape Supply Group will be part of a supportive work culture that encourages growth and recognizes contributions while maintaining high standards for customer service and operational excellence.