Customer Service Representative

Modesto, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $17.00 - $20.00

Work Schedule

Weekend Shifts

Benefits

401K with company match

Company-sponsored Employee Assistance Program (Headspace)

Referral Bonus Program

Employee Discounts for Pet Care

Job Description

Sylvan Veterinary Hospital, located in Modesto, CA, is a trusted and respected veterinary care provider dedicated to enhancing the health and well-being of pets in the Stanislaus County community and surrounding areas such as East Modesto, Riverbank, and Oakdale. As a proud partner hospital within United Veterinary Care, Sylvan Veterinary Hospital benefits from a supportive network while maintaining its unique culture and commitment to outstanding animal care. The hospital values compassionate service, professionalism, and a client-centered approach, which has earned it multiple Bee Readers' Choice Awards, underscoring its reputation among local pet owners. At the heart of Sylvan Veterinary Hospital's mission is the passionate dedication to improving the lives of both pets and their owners, creating a welcoming environment where clients feel safe and supported throughout their veterinary experience.

The role of Client Service Representative (CSR) at Sylvan Veterinary Hospital is a pivotal position within the team, serving as the first and last point of contact for clients visiting the hospital. This part-time position requires weekend availability and offers a competitive pay rate of $17.00 to $20.00 per hour, based on experience. The CSR role is staffed to create a seamless front desk operation that bridges the communication between pet owners and veterinary professionals with compassion, patience, and understanding. Candidates who thrive in this position are skilled at managing front office tasks, responding empathetically in emotional situations, and providing exceptional customer service. This role involves scheduling appointments, managing records, handling client inquiries both in person and on the phone, and educating clients about wellness plans, pet insurance options, and products available in the hospital lobby.

This position is ideal for individuals with a passion for animals and a knack for customer relations, who also appreciate the value of teamwork and attention to detail. The CSR will be tasked with maintaining an organized and welcoming environment, upholding cleanliness standards, and performing administrative duties including data entry, report generation, and opening and closing procedures. The hospital also offers opportunities for CSRs interested in expanding their skills to learn Veterinary Assistant responsibilities. As an integral member of the Sylvan Veterinary Hospital team, the Client Service Representative plays a crucial role in ensuring the overall positive experience of every pet owner and patient, contributing to the hospital's continued success and community trust.

Job Requirements

Minimum two years of customer service experience
Preferably two years of experience in veterinary or human medical setting
General computer skills
Proficiency with front desk equipment
Ability to triage patients
Excellent communication skills
Ability to handle stressful situations
Must be able to work seated for long periods

Job Qualifications

Two years of experience in a veterinary setting or human medical practice, preferred
Minimum two years of customer service experience required such as retail, food and beverage
General computer skills and ability to learn multiple programs
Proficiency in front desk equipment such as fax machine, credit card machine, copy machine, postage meter
Able to triage patients over the phone or in the waiting room to determine an emergency or routine office visit
Excellent communication skills and the ability to problem solve
Ability to handle stressful situations and prioritize tasks effectively
Team player, have patience and maintain a positive attitude
Must be able to work seated for the majority of the day

Job Duties

Deliver exceptional customer service to pet owners in a polite and timely manner both in person and over the phone
Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
Respond with compassion and empathy in stressful and emotional situations
Maintain a clean, stocked and orderly lobby and front office area
Educate clients on wellness plans, pet insurance, food and products sold in waiting room
Perform opening and closing procedures, end of day reports and deposits
Data entry including records, client questionnaires, referral information, etc.
Ensure that referral letters and lab results go to the corresponding veterinarians
Admit patient ensuring that patient is weighed and all information is current
Opportunities to learn Veterinary Assistant skills if desired